Shift Supervisor

Level 2 Supervisor

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

Customer Satisfaction:

• Provides prompt excellent customer service in a courteous, friendly and attentive manner. Responsible for greeting customers, answering questions, and explaining the wash options available.
• Ensure that customers are satisfied and that any inquiries, incidents and issues are reported in a timely manner.
• Satisfactorily able to complete all CSR and Supervisor 1 Level job duties.
• Able to work weekends.
• Able to demonstrate responsibility while Site Manager is off site.
• Enforces all safety policies.
• Understands the functions of all chemical room equipment.
• Assist Site Manager with tunnel and chemical room equipment repairs.
• Able to clean out solenoid.
• Reports to work on time and follows the dress and appearance code.

Duties and Job Breakdown Percentages:

60% Customer Interaction

30% Site Upkeep (Cleaning/Maintaining)

5% Opening/Closing Procedures

5% Basic Troubleshooting

Required Knowledge, Skills, and Abilities:

• High School diploma or GED preferred.
• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Ability to anticipate customer needs.
• Ability to recommend different wash memberships to customers.
• Ability to work as a team.
• Proficient computer skills with the ability to learn a point of sales system.
• Strong work ethic and professional attitude.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

Physical Demands:

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch and kneel. The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor variable weather conditions. The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.

Experience:

• Customer service and some Car Wash experience preferred.

Working Environment:

The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.

Supervision Received:

The Level 2 Supervisor must be able to work with minimum direction and periodic supervision.

The Company offers an excellent workplace to grow personally and professionally and includes many comprehensive benefits such as:

• Competitive Pay Plus Commission Opportunities.
• Paid Vacations
• Large Stable Employer
• Medical, Dental, and Vision Coverage
• 401K plan with competitive company match
• Free Employee Car Wash Membership
• Tuition Reimbursement
• Work with fun motivated people
• Fast Career opportunities

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

The above statements reflect the general qualifications / duties and/or responsibilities necessary to identify the job and are not necessarily intended to set forth all of the specific requirements of the job.

Note: This Job Description may change periodically as required by business necessity, with or without advance notice to employees.