Associate Director, Social Work Care Coordination

**Primary City/State:** Phoenix, Arizona **Department Name:** Case Mgmt-Hosp **Work Shift:** Day **Job Category:** Clinical Care Help change health care; help change the world. We want to change the lives of those in our care - and the people who choose to take on this challenge. If you're ready to change lives, we want to hear from you. Step into a leadership role that makes a real impact as Associate Director of Care Coordination at Banner Estrella Medical Center, recently voted _Best of the Best_ two years in a row! We're looking for an experienced Registered Nurse or Licensed Master Social Worker with at least three years of leadership experience and a strong background in acute care case management. In this role, you'll lead a dedicated team, rounding with staff, participating in multidisciplinary rounds, and driving projects that enhance patient care and operational excellence. You'll also conduct monthly one-on-ones, collaborate across departments, and contribute to strategic initiatives as our hospital continues to grow and open new units in the West Valley. This is a full time day shift opportunity. If you're passionate about guiding teams, improving care coordination, and thriving in a dynamic, patient-centered environment, this is your opportunity to lead with purpose and shape the future of care. Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy. POSITION SUMMARY This position provides managerial and clinical support to patients and staff. Uses depth and breadth of clinical management knowledge to ensure the provision of high quality, safe, and cost effective patient care. Demonstrates care coordination expertise and oversees the leadership of clinical, financial, and personnel management of the Care Coordination department. This position supervises employees and participates in selection, orientation, counseling, evaluation and staff scheduling. Maintains clinical, leadership and post-acute care services knowledge and competency to evaluate outcomes related to delivery of Care Coordination services. CORE FUNCTIONS 1. Oversees Care Coordination personnel as assigned. Oversees professional development for social services staff as evidenced by continuing educational opportunities, case study reviews, and mentoring. Provides and/or facilitates Care Coordination and/or other related activities and serves as a resource to other staff members. Promotes utilization management through interdisciplinary patient care and activation of the discharge plan per the care delivery model. 2. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. This position also participates in the development of Care Coordination goals and objectives in accordance with company standards. Ensures all goals and objectives are met timely and effectively. 3. Serves as a resource and provides leadership assistance to achieve optimal clinical, operational, financial, and satisfaction outcomes. 4. Supports and facilitates innovation and change management. Participates in the development, implementation and evaluation of the goals/objectives and process improvement activities within the department and organization. Analyzes data and healthcare trends to gain efficiencies and improve patient outcomes. 5. Participates in the development of the department budget in conjunction with established goals and objectives. This position is accountable for meeting annual budgetary goals. 6. Facilitates communication between members of the healthcare team to promote coordination of care with patients and families. Oversees facility patient satisfaction results specific to care activities and coaches and manages performance improvement activities to maintain positive patient satisfaction results. 7. Assesses patient satisfaction in areas of responsibility; sets a high standard for staff and leadership to improve patient satisfaction as measured by survey scores. Possesses the knowledge base and expertise focused on overseeing the Licensed Social Worker and directs how said employee would coach/counsel complex placement issues. Teaches and ensures personnel are able to safely and appropriately perform oversight related activities for moderately complex social services work and serves as a liaison between clients and families in obtaining assistance and rehabilitative treatment, including acting as the Social Work leader-liaison for complex care coordination cases with patients/families. 8. Responsible to ensure orientation with the expertise and knowledge base for child/adult protective services, public fiduciary/guardianship, and deeper understanding for the socioeconomic population for homeless, abuse, neglect, and placement/transitional care options creating the discharge plan. 9. This position is facility/entity based, providing leadership within transitional care coordination to ensure quality outcomes and resource efficiency. Internal customers: All levels of nursing leadership and staff and other members of the integrated health care team, for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice and business related issues. External customers: Patients and families regarding patient care issues; physicians regarding patient care and program development; agency vendors and contracted services; staff from other health care agencies/providers and community/professional organizations for the purpose of exchanging patient and program information and insurance payers; and the Joint Commission, state, federal and community agencies regarding compliance with laws and regulations. MINIMUM QUALIFICATIONS Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW). An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master's Degree and be a Licensed Social Worker. For assignments in an acute care setting, Basic Life Support (BLS) certification is also required. Required minimum of two years' experience providing care in an acute patient setting. Must possess a strong knowledge and understanding of care coordination as normally demonstrated through two years of related acute care patient management experience. Demonstrates knowledge and skills of specialty area. Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes. Must have the ability to practice skills according to department and professional standards and quality requirements. PREFERRED QUALIFICATIONS Managed care experience; CCM (Certified Case Mgr) or other advanced case management certification. Additional related education and/or experience preferred. **EEO Statement:** EEO/Disabled/Veterans ( Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy ( EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability