Customer Service Representative

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.** This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of operation: 5:00 AM - 7:00PM Monday - Friday and 6:00AM - 5:00PM Saturday, Pacific Time 6:00AM - 8:00PM Monday - Friday and 7:00AM - 6:00PM Saturday, Mountain Time 7:00AM - 9:00PM Monday - Friday and 8:00AM - 7:00PM Saturday, Central Time 8:00AM - 10:00 PM Monday - Friday and 10:00AM - 8:00PM Saturday, Eastern Time Open most Holidays. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks training and 2 weeks of nesting, total of 8 weeks. (attendance and punctuality is required for successful completion of training.) The hours during training will be Monday - Friday: 6:30 AM - 3:00 PM Pacific 7:30 AM - 4:00 PM Mountain 8:30 AM - 5:00 PM Central 9:30 AM - 6:00 PM Eastern Open most Holidays. **Primary Responsibilities:** + Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries + Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries + Ask appropriate questions and listen actively while documenting required information in computer systems + Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders + Make outbound calls to customers on prescription orders and payment issues This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to watch a short video: You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + High School Diploma / GED + Must be 18 years of age OR older + 6 months+ of experience in a related customer service environment using phones and computers as the primary job tools + Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications + Ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner + Experience with Microsoft Office Suite + Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of operation: 5:00 AM - 7:00PM Monday - Friday and 6:00AM - 5:00PM Saturday, Pacific Time, 6:00AM - 8:00PM Monday - Friday and 7:00AM - 6:00PM Saturday, Mountain Time, 7:00AM - 9:00PM Monday - Friday and 8:00AM - 7:00PM Saturday, Central Time, 8:00AM - 10:00 PM Monday - Friday and 10:00AM - 8:00PM Saturday, Eastern Time. Open most Holidays **Telecommuting Requirements:** + Ability to keep all company sensitive documents secure (if applicable) + Required to have a dedicated work area established that is separated from other living areas and provides information privacy + Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16.00 - $27.69 hourly based on full-time employment. We comply with all minimum wage laws as applicable. **_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._ _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._ \#RPO