Service Advisor

Family Service Advisor

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our team members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We currently have an opening for a Family Service Advisor at Desert Lawn Memorial Gardens in Lake Havasu City, AZ. This position sells cemetery services, property and merchandise, and pre-need funeral services and inventory in accordance with the goals established by sales management. Sales are made both at-need and preneed.

Overview & Responsibilities:

• Sells company pre-arranged funeral contracts, along with cemetery property and merchandise in accordance with established sales objectives and procedures
• Makes sales in advance of need, funding mechanism for prearrangements, including cash and installment sales
• Completes contracts and other documents as required to provide sales and customer service in accordance with company policies
• Develops personal sales leads through personal contacts, telephone solicitation activity, family follow-ups, and group marketing activities such as direct mail, media, mall kiosks, or home show booths
• Sets appointments and makes presentations in prospective client family homes to sell prearrangements
• Attends visitations, funerals, and interment services of client families
• Attends sales meetings and group sales activities as directed
• Provides client family services supporting the primary outside sales responsibility
• Maintains records of personal sales activity and performance results in the manner prescribed by the company
• Refers to sales management on any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms, and conditions of sale

Requirements & Qualifications:

• High school diploma or equivalent
• Strong preference for some formal training in business or business-related areas
• Experience in commissioned sales is strongly preferred
• Insurance license or the ability to obtain an insurance license (depending on the funding mechanism for the product sold)
• Valid state-issued driver's license with a clear driving record
• Must have the ability to travel independently

Team Member Benefits Include:

• Entry-level and experienced professionals; students, and veterans we offer complete career paths regardless of your career and life stage
• Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve
• Competitive salaries and performance incentives
• Team member referral program
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability