RADIOLOGY SCHEDULER
- Answer incoming calls from patients, physicians' offices, and other healthcare providers promptly and professionally.
- Make outbound calls to patients, including reminders, rescheduling, or clarifying information related to exams including faxed orders
- Use active listening and clear communication to provide accurate information and resolve patient inquiries or issues.
- Ensure all patient communications are handled efficiently and courteously, maintaining a high level of customer service.
- Schedule and confirm appointments for a variety of exams using a computerized system.
- Monitor the schedule and accommodate add-on appointments throughout the day.
- Initiate the protocol process by either transferring patients to the Assessment Coordinator or scheduling "Assessment" exams for MRI, CT, and Biopsy patients at the time of the appointment.
- Ensure the accuracy and completeness of patient demographic and insurance information through real-time verification applications.
- Working knowledge of Medicare, AHCCCS, Workers’ Compensation, and other third-party Insurance payors.
- Input location codes to generate worklists.
- Provide patients with detailed instructions, including prep requirements, exam location, date, and time.
- Submit merge requests for duplicate accounts to ensure data consistency.
- Communicate with imaging centers regarding patient cases and special needs.
- Utilize all available scheduling resources, including exam notes, WIKI, email Teams updates, and seek support from scheduling leads and supervisors when needed.
- Report potential issues promptly to radiology scheduling leads, supervisors, and contact center management for direction on resolution.
- Attach faxed orders to the appropriate patient files.
- Schedule blocks as required, following established scheduling guidelines.
- Review orders to ensure all requested exams are scheduled or in the process of being scheduled.
- Participate in training, orienting, and mentoring new employees as requested by scheduling leads, supervisors, or contact center management.
- Attend meetings as necessary and perform other related duties as assigned or requested.
- Strong Communication – both written and verbal
- Demonstrates a pleasant disposition and positive attitude, and maintains a cordial and professional approach
- Dependable
- Fosters and reinforces team-based results.
- Anticipates and adapts to change (e.g. policy changes, operational/procedures, insurance changes, protocol changes) in a positive manner.
- Demonstrates ability to handle multiple tasks with short timelines, prioritize and organize work, and complete scheduling in a timely and accurate manner.
- Ability to accurately type 35 to 40 WPM
- Skill in using office equipment:
- Basic Computer Skills and Telephone
- Medical, Dental & Vision Coverage
- Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
- Flexible Spending Accounts (FSA)
- Dependent Care Reimbursement Accounts (DCRA)
- Employee Assistance Program (EAP available if enrolled in Health plan)
- 401(k) retirement plan
- Paid Time Off (PTO)
- Company Paid Basic Life & AD&D Insurance
- Voluntary Life Insurance
- Voluntary Short Disability
- Company Paid Long-Term Disability
- Pet Discount Program
- 6 paid Company Holidays
- Floating Holiday, Jury Duty & Bereavement Leave
- Tuition Reimbursement
- Competitive Salary
- Leadership Mentoring Opportunities
- High School Diploma or Equivalent required
- At least 1 year of medical or call center experience preferred
- Radiology/Medical Industry, MA or Back Office experience or related Certification a plus but not required.
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