Guest Service Team Member

Job Position Title: Guest Service Team Member

Salary: Hourly

ABOUT VAN GOGH: THE IMMERSIVE EXPERIENCE

Van Gogh Immersive Experience is a light and sound gallery spectacular featuring Vincent Van Gogh's most compelling works. Guests encounter the brilliance of one of history's greatest artists in 360 degrees. In addition to a spacious immersive central area where Van Gogh's works stretch floor-to-ceiling, the experience includes separate galleries that chronicle his life, technique, and influence thru informative panels, larger than life re-creations and engaging interactives; suitable for a wide audience, including families, school groups, couples, and seniors. The second floor is a full Virtual Reality experience featuring the latest Oculus VR technology. There is also a full Retail shop featuring Van Gogh merchandise, clothing and books.

Our ideal Guest Services Associate will have an enthusiastic personality and exceptional customer service skills necessary to provide visitors with a positive and memorable experience.

*This position is for the duration of the exhibition and reports to the General Manager.

Ability to remain calm and professional in a high-stress, ever-changing environment; Ability to work with a variety of personalities; Ability to listen to customer comments and respond is a professional and courteous manner.

Work Conditions: Varied days, shifts, and hours; Environment is typically indoors; Very social and customer service-related; Standing and/or walking for long periods of time; Lifting and moving items weighing up to 30 lbs

Summary:

Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts. Responsibilities may include some or all the below:

Essential duties and responsibilities:

● Maintain effective communication with appropriate managers, customers' and peers

● Handle box office when necessary to collect tickets

● Assist the retail area with merchandise when needed

● Assist with VR preparation

● Meet and greet customers in a friendly manner

● Answer guest inquiries and assist customers when needed.

● Adhere to and monitoring guests' adherence to all Covid safety procedures

● Complete any other duties which enhance the guest experience

Education and/or Work Experience:

● Must be at least 18 years of age

● High School graduate or GED

● Customer service experience preferred

Skills & Abilities: ● The ability to read, speak and effectively understand the English language

● Standing and/or walking for much of the time

● Solving practical problems dealing with a variety of variables

● Must possess above average communication skills

● Safety conscious

● Outgoing and friendly

● Willing to actively engage guests

● Ability to learn and understand exhibit content in order to be able to answer general guest queries

● Commitment to providing the best in customer service

Job Types: Part-time, Temporary

Pay: $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Ability to commute/relocate:

• Oro Valley, AZ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person