In Room Dining Server

Job Description

Job Description

Why The Global Ambassador

• Competitive rates
• Benefits available when you work 32 hours per week-including medical, dental, vision and more
• Paid time off
• Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
• Work with a dedicated team committed to redefining hospitality in Phoenix.
• Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.

What You'll Do

• Set tables, trays according to type of food ordered and the TGA service standards.

• Performs opening and closing procedures established for the department.

• Accurate records, pre-checks and pick-up all food and beverage orders.

• Check-in with guests to ensure satisfaction with each food course and/or beverages.

• Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.

• Serves guests their food and beverage in a prompt, courteous manner as per the standard sequence of service.

• Present physical and accurate check to guest and complete the payment process.

• To be able to immediately monitor guest comments and pass them on to your manager and be pro- active in solving problems whenever possible.

• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipe and style of service etc.

• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

• Check with the guest regarding the satisfaction of the meal.

• Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest.

• Complete closing duties, including restocking items, turning off lights, etc.

• Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.

• Report cleanliness and maintenance issues to the immediate supervisor.

• Assist in carrying out scheduled inventories of products and operating equipment.

• Ensure that the place of work and surrounding area is kept clean and organized at all times.

• Ensure proper appearance and grooming while on duty.

• Ensure you have minimum waste and breakage.

• Ensure communication between Kitchen, Order taker and service team members.

• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

• Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or handheld devices, Inventory software etc.

• To ensure a very good relationship between the Operations floor, the FOH and BOH

• Assist in carrying out scheduled inventories of products and operating equipment.

• Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors.

Qualifications

• At least 2+ years of previous in room dining serving experience, luxury hotel preferred.

• Should have excellent communication skills.

• Be courteous, professional and provide efficient service.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace

• Must have a great personality, desire to serve guests, and enjoy working as part of a team

• Must have the ability to accurately input information on paper or computerized system

• Must be able to work in a standing position for long periods of time (up to 8 hours)

• Must be able to safely lift up to 25 pounds

• Must maintain a neat, clean and well-groomed appearance per TGA standards

• Must follow safety procedures closely

• Must be able to work on holidays and/or weekends

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.