NPI Team Leader (Service Options)

**Career Area:** Engineering **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our **Product Support and Logistics Division (PSLD)** is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. As a **NPI Team Leader (Service Options),** you will manage multiple transformational projects which will transform the service quoting experience, and act as business owner of the resulting end-to-end digital solution. **Additional Information:** + **Location:** Peoria, IL (United States) + **Required Travel:** Up to 25% (Domestic + International) + **Relocation Assistance Offered:** None + **US Work Sponsorship Offered:** None **What You Will Do:** - Leads concurrent multi-generational, high-investment NPIs to deliver timely, accurate and competitive service options enabling dealers to estimate and quote in line with customer expectations. This includes go-to-market efforts where required. - Sets and prioritizes requirements, directs product development, and leads user adoption in line with program delivery targets and industry partner/dealer needs. Communicates new functionality to product user base. - Leads governance of workstreams and serves as principal communicator with senior-level enterprise stakeholders. - Coordinates across industries, legal, compliance, business resource, Cat Digital, and the business team to achieve gateway deliverables on time. - Overseeing project progress and costs; communicating status with stakeholders and participating in functional areas; addressing and resolving problems. **What You Will Have (Basic Requirements):** - **Planning:** Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. - **Products and Services:** Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations. - **Quality Management:** Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. - **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. - **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. - **Customer Service Management:** Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers. - **Program Management:** Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives. **What Will Set You Apart (Top Candidates Will Have/Preferred Skills):** - Background in engineering, service - Previous NPI experience - Dealer experience - Leading cross-functional teams - Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships across business units, at dealerships, and with peers. - Customer Focus: Strong understanding of customer needs in line with commercial excellence. **What You Will Get:** Through it all, we are one team (  - creating and delivering world-class components and solutions superior to the competition.  Learn more about the Caterpillar Experience ( . **About Caterpillar:** Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. \#LI \#BI **Summary Pay Range:** $126,000.00 - $189,000.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + Medical, dental, and vision benefits* + Paid time off plan (Vacation, Holidays, Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health Lifestyle Programs* + Employee Assistance Program* + Voluntary Benefits and Employee Discounts* + Career Development* + Incentive bonus* + Disability benefits + Life Insurance + Parental leave + Adoption benefits + Tuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at **Posting Dates:** November 13, 2025 - November 27, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community ( .