IT Asset Returns Technician

Job Description

Job Description

Salary: $21 - $25 Hourly DOE

WHO WE ARE

ER2partners with organizations ranging from growing businesses to some of the world's largest enterprises, providing technology deployment, equipment management, and zero-waste IT disposal solutions. We're also committed to reducing the digital divide through donation initiatives that increase access to technology and opportunity in under-resourced communities.

Our core values are:

• Constantly Improving
• Acting in Humility
• Living a Life of Servanthood
• Relentlessly Pursuing Excellence

At ER2, we believe strong organizations are built by humble, accountable, growth-minded people who are committed to serving others and continuously improving.

We value teammates who step in where needed, support one another, and take pride in doing great work. In return, we strive to create an environment where people can learn, develop new skills, and grow both professionally and personally.

THE OPPORTUNITY:

The IT Asset Management (ITAM) Returns Team Member is responsible for efficiently managing the return process of IT assets from client employees. This role requires strong attention to detail, excellent organizational skills, and the ability to work with various IT Asset Management software systems while adhering to client-specific guidelines. Minimum 2+ years of experience in IT asset management, fulfillment, or similar roles is required.

• Schedule: This is a full-time position Monday - Friday, 8 am - 5 pm with a 1 hour lunch break.
  
• Reports to:ITAM Director
• Compensation: $21 - $25 per Hour DOE
• Location: Phoenix, AZ
  

THE DAY TO DAY:

Asset Reception and Verification

• Receive ITAM returns from client employees
• Verify that returned items match the expected ticket asset list
• Document any discrepancies between received items and the asset list

ITAM Asset Record Keeping

• Update client's ITAM software portal with accurate information on returned assets
• Ensure all relevant fields in the ITAM system are properly filled out
• Maintain data integrity within the client's asset management system

Asset Sorting and Classification

• Sort returned assets by type (e.g., laptops, desktops, mobile devices, peripherals)
• Determine substate classification based on the client's standards list
• Label and organize assets according to their classification

Process Adherence

• Collaborate with team members to follow the correct process based on asset classification
• Ensure compliance with client-specific guidelines for asset handling
• Adapt to different processes for various clients as needed

Discrepancy Reporting

• Identify and document any discrepancies in returned assets
• Report discrepancies to the appropriate department for resolution
• Follow up on reported issues to ensure proper resolution

Quality Control

• Perform basic visual inspections of returned assets for obvious damage
• Flag assets that require further inspection or testing
• Ensure all assets are properly documented before moving to the next stage

Inventory Management

• Assist in maintaining accurate inventory of returned assets
• Participate in regular audits of returned asset inventory
• Help identify trends in asset returns that may inform future ITAM strategies

Cross-Team Collaboration

• Work closely with other ITAM teams to ensure smooth asset flow
• Participate in team meetings to discuss process improvements and challenges

Reporting and Analytics

• Generate reports on asset return activities and trends
• Assist in analyzing return data to identify patterns or issues
• Contribute to the development of key performance indicators (KPIs) for the returns process

Compliance and Security

• Adhere to data security protocols when handling returned assets
• Ensure proper handling of sensitive information on returned devices
• Comply with relevant industry standards and regulations

THE VITALS:

• 2+ years of experience in IT asset management, inventory control, or related field
  
• Proficiency in using ITAM software and basic computer skills
  
• Strong attention to detail and organizational skills
• Ability to follow complex processes and procedures accurately
  
• Good communication skills, both written and verbal
• Ability to work effectively in a fast-paced environment
• Basic understanding of IT hardware and software

PHYSICAL REQUIREMENTS:

• The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs.
• Ability to work and look at a computer screen for extended hours per day.
• Ability to sit and/or stand for consecutive hours.
• Ability to work in a climate-controlled warehouse environment with some temperature fluctuations, moderate noise, and a fast-paced, busy atmosphere.

OTHER REQUIREMENTS:

• The ability to speak/read English fluently
• Legally authorized to work in the United States
• Valid Drivers License
• The ability to pass a drug test
• The ability to pass a background screening with no prior convictions related to theft or cybercriminal activity.
• The ability to perform all work related duties free from any type of impairment.
  

THE PERKS

• Full healthcare benefits package
• 401(k) with company match
• Paid Time Off & Holidays
• Teammate Engagement Events
  
• Company Branded Attire Allowance
• Professional & Personal Growth Opportunities
  
• Welcoming, collaborative, and improvement-focused culture
• A workplace where ideas are encouraged and everyone has a voice

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment is decided on the basis of qualifications, merit, and business need.

If you need assistance or an accommodation due to a disability, you may contact us [email protected].

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Privacy Disclaimer: As part of your job application, we collect and process certain personal information about you. This information may include your contact details, work history, education, references, and other information relevant to assessing your qualifications. We collect this information solely for recruitment, hiring, and employment-related purposes. We do not sell your personal information.