FT Front Desk/ Audit

Scope of Position:

The Front Desk Agent/ Night Auditor will ensure guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest as well as supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. This may include recommending and implementing procedural/safety changes. Must be able to accurately balance all hotel income and expenses for a 24-hour operating period.

**This is a hybrid position that requires working both PM shifts 3:00pm - 11pm and Audit 11:00pm - 7:00am.** 

  Position Responsibilities and Qualifications:

Education & Experience:

· High school diploma or GED certificate preferred and/or equivalent work experience.

· At least one year guest service experience in hospitality environment or equivalent experience required.

· Working knowledge of computer systems to include Outlook, Microsoft products and other industry related

systems.

· Previous experience in accounting roles desired.

· Alcohol awareness certification required.

Physical Demands:

· Long hours sometimes required, including nights and weekends.

· Light work-Exerting up to 20 pounds of force occasional and/or 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand for long periods of time.

Required Competencies

· Must be able to work with alone with little or no supervision during the 3 rd shift.

· Must be able to convey information and ideas clearly, both oral and written.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.

· Must maintain composure and objectivity under pressure.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

· Must have the ability to work in a fast paced environment.

· Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.

· Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

· Must be able to work with and understand financial information and data, and basic arithmetic function.