Lead Dispatcher
Lead Dispatcher
Phoenix, AZ | Full-Time | In-Office
$23/hour + Overtime + Performance-Based Commissions
Tuesday–Saturday Schedule
Emergency Air is seeking an experienced Lead Dispatcher to join our growing team in Phoenix. This role is ideal for a skilled dispatcher who excels in a fast-paced residential service environment and is prepared to transition into a leadership position. What You'll Do• Lead and support the daily operations of the dispatch team and Office Manager
• Manage technician schedules to maximize efficiency, revenue, and customer satisfaction
• Dispatch HVAC service calls using Service Titan
• Monitor call flow, job progress, and technician availability in real time
• Coach and mentor dispatchers on best practices, performance, and customer experience
• Collaborate with management to hit daily, weekly, and monthly business goals
• Assist with escalation handling and ensure high-level customer service standards
• Track KPIs and contribute to process improvements
What We're Looking For• Required: Service Titan experience
• Required: Residential HVAC, plumbing, or electrical industry experience
• Proven dispatch leadership or senior dispatcher experience preferred
• Strong communication, organization, and decision-making skills
• Ability to multitask in a high-volume, fast-paced environment
• Revenue-driven mindset with a focus on efficiency and results
Compensation & Benefits• $23/hour with overtime opportunities
- Must be able to pass a ground check and pre-employment drug screen
• Commission options available based on business performance
• Full-time, stable, in-office position
• Growth opportunities with a respected, expanding service brand
• Supportive leadership and team-focused culture
Schedule
• Tuesday through Saturday
• Full-time, in-office role (Phoenix)
If you're an experienced dispatcher ready to lead, influence results, and grow with a strong service company, Emergency Air wants to hear from you.
Apply today and take the next step in your dispatch leadership career.
#AZTRADES
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