Veterinary Receptionist (CCR)

Why Join Our Team:

Foothills Animal Hospital is a premier veterinary care facility in Yuma, Arizona dedicated to providing top-tier preventative and emergency services. As a multi-doctor practice with over 40 employees, we offer an exciting and dynamic work environment equipped with state-of-the-art technology and a supportive team-oriented culture.

Our impressive facility features cutting-edge medical equipment including CT, fluoroscopy, rigid & flexible endoscopy, LOGIQ ultrasound machines, and digital radiography. We provide housing for student externs and traveling DVMs, making this an ideal location for both permanent team members and those seeking valuable experience in a progressive practice.

What Sets Us Apart

• Advanced Technology : Comprehensive suite of state-of-the-art equipment for exceptional care
• Exceptional Support : 5-8 technicians per doctor ensuring smooth operations and on-time departures
• Diverse Medicine : Experience everything from routine care to critical emergencies
• Mentorship Focused : Ongoing support and teaching from experienced professionals
• Work-Life Balance : Efficient systems designed to help you leave on time every day

Located in Yuma, Arizona, enjoy a unique lifestyle just 2.5 hours from both Phoenix and San Diego and only 10 minutes from Mexico. Benefit from affordable housing, abundant sunshine, and outdoor adventures like hiking, sand dunes, off-roading, and river floating during your time off.

About This Role:

As a Client Care Representative , you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

 

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

What Success Looks Like:

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit:

• Must have full-time availability, be open to work weekends, and have a flexible schedule as shifts may rotate
• Exceptional customer service skills with a friendly, professional demeanor
• Strong ability to multi-task in a fast-paced environment while maintaining accuracy
• Excellent verbal and written communication skills
• Proficiency with computers, business systems, and multi-line phone systems
• Attention to detail when handling payments and maintaining records
• Adaptability and grace under pressure when managing busy reception periods
• Team-oriented approach with a positive, can-do attitude
• Genuine compassion for animals and the people who love them

Education & Experience:

• High School Diploma/GED or equivalent required
• 1+ years of experience in the veterinary field is required
• Familiarity with terminology and protocols is a plus
• Cash handling experience preferred

How We'll Support You:

• Competitive Pay: $16.00 - $19.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

Pay Range: USD $16.00 - USD $19.00 /Hr. EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.