Director of Golf Forest Highlands Golf Club
- 818 Regular Members (property owners) and 78 Members of other categories
- $115,750 Initiation Fee
- $18,300 Annual Dues
- $650k Approximate Soft Good Volume
- $300k Approximate Hard Good Volume
- $175k Approximate Instruction Volume
- 35,000 Approximate annual rounds of golf (both courses)
- 100 FTE and 400 Seasonal employees
- Golf Operations Employees: 3FTE year-round 50 seasonal
- 59 Average Age of Members
- 9 Board Members with three-year terms
- Jonas Encore POS and Club Accounting System
- Provide strategic and operational leadership over all golf functions, including staffing, service standards, and event execution.
- Cultivate a culture of hospitality, respect, and cross-department collaboration.
- Ensure that both the Meadow and Canyon courses receive equal leadership presence and support.
- A strong, accomplished PGA professional with a proven track record of providing premier services in a dynamic, exclusive membership environment.
- A proven track record in teaching & coaching, player and program development, working with all levels of playing abilities and diverse skill levels to grow the game. The ability to enhance and grow the current instruction program is vital.
- Passion for developing/enhancing the junior golf program and increasing participation
- A strong team leader focused on two-way communication with all team members.
- A highly visible and interactive individual committed to engaging members at every opportunity to develop high levels of member satisfaction.
- A careful evaluation of all aspects of the golf operation and team at Forest Highlands to elevate the standards of the day-to-day operations.
- Lead all aspects of merchandise operations, including buying, inventory control, pricing, and shop presentation.
- A team builder who has a history of attracting, developing, motivating, and retaining a high-performance team of professionals to propel the operation forward. Experience in similar club environments where traditions and respect, both personally and with the Club, are intrinsically rooted.
- Promote a workplace culture grounded in integrity, growth, and service.
- Oversee a comprehensive calendar of events and tournament program for golfers of all abilities
- This professional should have a PASSION for all things golf.
- A verifiable record of working closely and successfully in a private club, with an active Board and committees, while providing visionary leadership and partnership with the General Manager/COO
- A verifiably unblemished career track that demonstrates a record of tenure and commitment to previous employers, where career moves were for enhancement of skills and experiences as opposed to unplanned career changes
- Knowledgeable in best practices in top-performing and high member satisfaction operations across the country
- Strong golf community network, both locally and nationally
- Verifiable ability to attract, hire, develop, and lead a high-performing team of professionals while setting and maintaining standards of performance appropriate to perpetuating the mission and values of FHGC
- Exceptionally strong communication skills with members and staff, creating an open exchange environment to move the golf operations forward in a consistently positive, passionate manner
- The candidate must be a charismatic professional who truly enjoys the club environment, with a track record of progressive leadership and golf management experience.
- Honest & Empathetic – Integrity and empathy are necessary to be the best possible team member and Golf Leader for their membership.
- A Hospitality Heart – A selfless mindset that will support doing whatever it takes to genuinely make their members feel that we do all we can for them, and that we never say no unless we have exhausted all options to support and delight.
- Confident but Kind – The ability to lead confidently through adversity, including major golf events, heightened member expectations, staffing challenges, and operational pressure points, while remaining respectful, approachable, and grounded. A well-rounded team player who communicates openly, supports all departments across the club, and avoids operating in silos or focusing solely on golf operations.
- Innovative & Marketing Mindset – Always looking forward to growth, creativity, and strong communication around all their department does.
- Team First Attitude – A strong leader who genuinely cares, connects, and puts the success of the team and club above individual priorities. This is extremely important considering the majority of their golf operations are younger seasonal workers from all different walks of life (I.E. They currently have many NAU College students supporting this department, along with approx. 10 international H2-B Visa employees who work in their golf operations each summer).
- Desire to Make Genuine Connections with Their Members – They currently have approximately 900 memberships, all of whom receive full golf access. Being constantly present with the operation and actively engaged at both golf courses as equally as possible is going to be essential.
- Ability and Desire to Play Golf with Their Members – Their Golf Leader needs to be able to play the game well and fairly regularly, which will allow them to be present and curious about their two highly celebrated golf courses and specifically take in their product and operations from the member perspective.
- Strong Industry Connections – Well established relationships within the golf and hospitality industries, which will, in turn, support strong recruiting and talent development efforts. Having strong AZ club connections could also be very beneficial.
- Love for Nature and the Outdoors – Flagstaff is an incredible mountain city located at 7,000 feet in the world’s largest Ponderosa pine forest. They are less than an hour from Sedona, Arizona, and just over an hour from the South Rim of the Grand Canyon. Their mountain climate delivers four distinct seasons and an average of 100 inches of annual snowfall.
- Competitive and Never Satisfied – A constant desire to strive for Elevating Excellence, particularly as it relates to Golf Digest rankings, industry respect, and long-term prestige.
- Preferred Bachelor’s Degree in Business Administration or Golf Management but not required.
- In lieu of the degree, substantial golf professional and private club experience will be considered.
- Minimum 5 years of progressive experience in private club golf operations.
- A PGA/LPGA certification with a minimum of 3 years of Head Professional or Director of Golf experience in a like or similar type of facility is required.
- NOTE: Those current 1st or Lead Assistant Professionals at well-recognized clubs with verifiable records of achievement will also be strongly considered for this role.
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