Insurance Agent

Job Summary

Pet Partners is seeking an Insurance Agent- Service Agent to be responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues in a timely and professional manner.

Job Location

Remote

Main Responsibilities

• Customer Interaction & Inquiry Management:
  • Respond to internal and external inquiries within stated service level agreements (SLAs).
  • Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
• Problem Resolution & Account Analysis:
  • Analyze, research, and resolve problems and discrepancies for member accounts.
  • Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness.
• Policy & Compliance Maintenance:
  • Maintain product knowledge and awareness of customer service policies and/or store policies.
  • Ensure understanding and compliance with federal and state regulations.
• Sales & Retention Efforts:
  • Participate in solution innovation, sales, and retention efforts with current and new clients.

Additional Duties

• Perform other duties and responsibilities as assigned.

Licenses/Certifications

• Must have and maintain a Property & Casualty License or obtain within 45 days of hire.

Level-Specific Responsibilities

• Respond to inbound support issues, utilizing prepared Question & Answer documents to resolve simple complaints and answer general customer inquiries.
• Work independently under limited supervision for routine situations.
• Provide assistance and training to team members and colleagues as needed.

Accountability/Complexity

• Manage routine customer inquiries with limited supervision and elevate more complex issues when necessary.
• Continue to develop skills in a structured yet flexible environment.

Experience Requirements

• Minimum 2 years of relevant experience in customer service, call center, or a similar field.

Education Requirements

• No formal education requirement.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Insurance