Account Manager / Customer Service

Overview
We are seeking a dedicated and organized Customer Service Coordinator to join our team. This role is essential in ensuring exceptional customer experiences by providing support and assistance to our clients. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to manage multiple tasks efficiently. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
• Handle outbound calling to follow up on client needs and ensure satisfaction.
• Assist with data entry tasks, maintaining accurate records of customer interactions and transactions.
• Provide support in sales initiatives by identifying opportunities for upselling or cross-selling services.
• Utilize Microsoft Office and other software tools to manage customer information effectively.
• Demonstrate excellent phone etiquette while managing high volumes of calls in a call center environment.
• Collaborate with team members to analyze customer feedback and implement improvements in service delivery.
• Manage cash handling processes as required, ensuring accuracy in transactions.
• Manage Customer Orders from Purchase Order Receipt to Invoice:
• Enter orders manually into Sage 200, ensuring all data is accurately captured.
• Validate orders received through EDI (Electronic Data Interchange) by cross-checking them in Sage against data extracted from our EDI provider system, TrueCommerce. This includes verifying price and quantity.
• Address and resolve exceptions such as price or quantity discrepancies to ensure order completion and accuracy.
• Release orders to the warehouse, reconciling them by comparing data between Sage and the warehouse management system (Edge) to ensure alignment.

Requirements

• Bilingual or multilingual proficiency is highly desirable, with strong English communication skills.
• Previous experience in customer service or client services is essential; call center experience is a plus.
• Proficient computer skills, including familiarity with Microsoft Office applications.
• Strong typing skills with attention to detail for accurate data entry.
• Excellent analysis skills to assess customer needs and provide appropriate solutions.
• Ability to work effectively under pressure while maintaining professionalism and courtesy.
• A proactive approach to problem-solving with a focus on customer satisfaction. Join our dynamic team as a Customer Service Coordinator, where your contributions will make a significant impact on our clients' experiences!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Referral program
• Vision insurance
• Work from home

Ability to Commute:

• Phoenix, AZ 85028 (Required)

Ability to Relocate:

• Phoenix, AZ 85028: Relocate before starting work (Required)

Work Location: In person