HVAC Service Technician

Location: Tempe, AZ

Job Title: HVAC Service/Warranty Technician

Are you an experienced HVAC Technician with excellent diagnostic and customer service skills? We are seeking a highly motivated HVAC Service/Warranty Technician who excels at both repair and sales. This role offers a fantastic compensation package that rewards your technical expertise and your ability to educate customers on the best solutions for their home comfort.

As an HVAC Service/Warranty Technician, you will be responsible for effectively diagnosing and repairing a variety of residential HVAC equipment, regardless of warranty status. A critical part of your role will be to identify repair opportunities, educate customers on long-term replacement options (unit flips), and maintain high performance and conversion rates.

Responsibilities and Expectations:

• Effectively diagnose, troubleshoot, and repair residential HVAC equipment, including both warranty and non-warranty units.

• Serve as both a service and sales expert, converting repair opportunities into replacement sales (unit flips) when appropriate.

• Educate customers on the condition of their equipment and clearly present replacement options.

• Maintain high performance and conversion rates as a key to advancement within the company.

• Provide exceptional customer service and clear communication during all service calls.

• Maintain a service vehicle and inventory, ensuring tools and equipment are in working order.

• Adhere to all safety protocols, company procedures, and industry best practices.

Requirements:

• 2-3 years experience as an HVAC Service Technician, demonstrating strong diagnostic and technical skills.

• Demonstrated sales ability and comfort with presenting replacement options to customers.

• Ability to sell new units (unit flips) is highly desired.

• Certifications (EPA, NATE, etc.) are preferred but not strictly necessary.

• Excellent communication and customer service skills.

• Must be able to pass a background check and maintain a clean driving record.

What Can We Do for You?

• Competitive Compensation: $25 - $35 per hour with OTE of $115,000 - $130,000 through commission.

• A stable work environment where your growth is encouraged and supported.

• Continuous and extensive training and development opportunities.

• Medical and dental insurance

The compensation for this position is expected to range between $25.00 - $35.00 per hour, plus significant commission. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.