Advanced Operations Support Specialist

**Alternate Locations:** Work from Home **Work Arrangement:** Remote : Work at home employee **Relocation assistance:** is not available for this opportunity. **Requisition #:** 74866 **The Role at a Glance** We are excited to bring on a talented **Advanced Operations Support Specialist** to support the Business Technical Team within Producer Solutions Operations in a work from home environment. _Background Details_ In this role, you will work directly with the business teams to provide expertise and general operational support to ensure success across the Producer Solutions organization. You will work closely to assist in resolving break/fix issues as well as drafting, scoring, and submitting enhancement requests. You will also work closely with production support and project teams to provide business process expertise as well as relaying critical information to the business teams. If this sounds like a role for you, please read on! **What you'll be doing** + You will perform daily technical support functions to ensure that the business teams maintain service levels and the required systems are functioning properly. + You will serve as a business process expert and operate as a liaison between the business teams, business analysts, and our IT team. + You will provide business process expertise for projects that impact Producer Solutions. + You will thoroughly research technical issues reported by the business team as well as new requests needed to support the launch of new products or distribution arrangements. You will provide analysis and impact to PSO leadership and work diligently to resolve all requests. **What we're looking for** _Must-have experience (Required):_ + 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's). + 1-3+ years of experience working in Operations related processes that directly aligns with the responsibilities of the position. + Excellent critical thinking skills with the ability to research and problem solve. + Ability to analyze, convey business/functional requirement and validate solutions. + Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail. + Ability to be adaptable/flexible as business needs change. + Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). _Nice-to have Experience (Preferred):_ + Compensation or Licensing processing experience. + Working knowledge of Producer Solutions systems such as IMPACT, PMACS, Admin systems (Vantage) and Crystal reports. **Application Deadline** Applications for this position will be accepted through July 28, 2025, subject to earlier closure due to applicant volume. **What's it like to work here?** At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. **What's in it for you:** + Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes + Leadership development and virtual training opportunities + PTO/parental leave + Competitive 401K and employee benefits ( + Free financial counseling, health coaching and employee assistance program + Tuition assistance program + Work arrangements that work for you + Effective productivity/technology tools and training The pay range for this position is $53,500 - $96,300 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package. **About The Company** Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook ( , X ( , LinkedIn ( , Instagram ( , and YouTube ( . For the latest company news, visit our newsroom ( . **Be Aware of Fraudulent Recruiting Activities** If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious. **Additional Information** This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify ( notices. Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos. Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.