Sports Betting Clerk
- Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations
- Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
- Monitors and maintains Sports Betting Kiosks
- Stocks Sports Betting work stations with adequate supplies; keeps all stations neat and clean
- Writes sports tickets in an accurate and timely manner
- Makes payments on winning tickets in an accurate and timely manner
- Verifies tickets and payoffs
- Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures
- Explains wagering rules, including betting lines, odds, and bet types to guests as needed
- Ensures compliance with Currency Transaction Requirements (CTR), Title 31, Anti Money Laundering (AML), and Suspicious Activity Reports (SAR) for Casinos’ requirements
- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service
- Verifies LED boards are correct; provides and verifies accuracy of guest informational sheets
- Notifies management of escalated or prevalent guest issues, concerns, and any apparent suspicious activity
- Practices outstanding guest service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
- Ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls
- Proactive in anticipating guests needs striving to provide memorable service experiences
- Arrives on property to work in complete uniform, displaying a well-groomed appearance and clean hygiene
- Presents a polished and professional image at all times
- Routinely strives to build and achieve guest satisfaction
- Maintains confidentiality regarding customer play
- Communicates effectively with all co-workers and guest
- Performs other duties as assigned
- Ability to communicate effectively in the English language, both verbally and in writing
- Ability to apply basic mathematical skills to player and money tracking
- Ability to respond to visual and auditory cues
- Ability to thrive in a fast-paced, team-oriented environment
- Ability to apply exceptional interpersonal skills in dealing with team members and guests
- Ability to interpret a variety of instructions furnished in written and oral form
- Ability to obtain and maintain gaming license
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