Food and Beverage Supervisor - Embassy Suites by Hilton Phoenix Biltmore

The Embassy Suites Phoenix Biltmore is looking for a Food and Beverage Supervisor to join their team!

Minutes from Arizona Biltmore Golf Club, and the Biltmore Fashion Park and just a 10-minute drive from Phoenix Sky Harbor International Airport, guests can enjoy the inviting outdoor pool and seating area and complimentary evening receptions. A free made-to-order breakfast is served daily.

The Food & Beverage Supervisor at Taste - Embassy Suites Phoenix Biltmore is responsible for the supervision of restaurant, bar, banquets, and room service operations, including adherence to health regulations. In this role, you will supervise assigned staff to ensure the achievement of overall financial results, guest satisfaction, and positive employee relations and work with management to drive revenue, maximize profit, and ensure quality.

Qualifications

• 2 years of restaurant or food and beverage supervisory experience required
• Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests
• Must be able to manage multiple priorities in a fast-paced environment
• Education: High school diploma or GED required
• ServSafe, TIPS beverage service certification or the ability to obtain certification is required
• Food Handlers Card
• Physical Requirements: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift
• Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance
• Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift

Responsibilities

• The Food & Beverage Supervisor is responsible for the supervision of all food and beverage aspects, including adherence to health regulations
• In this role, you will supervise assigned staff to ensure the achievement of overall financial results, guest satisfaction, and positive employee relations and work with management to drive revenue, maximize profit, and ensure quality
• Supervise the food & beverage staff to ensure the department operates efficiently and business goals are achieved
• Attend appropriate meetings and communicate effectively with all responsible staff to ensure guest and employee needs are met
• Be present on the restaurant floor during peak business hours
• Open and close the restaurant as needed
• Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner
• Possess menu knowledge
• Resolve guest complaints in a courteous and friendly manner, focusing on service recovery when applicable
• Work side by side with staff to train and model appropriate guest service standards
• Responsible for interviewing, hiring, and developing associates
• Evaluate staff performance and coach the team to ensure standards are met
• Motivate team by setting goals, providing ongoing feedback, and rewarding/recognizing associates
• Work in conjunction with the manager to deliver discipline/corrective action and make termination decisions
• Responsible for training all associates and ensuring training records are maintained, particularly safe alcohol service training
• Analyze quality issues, identify training needs, and ensure implementation to improve results
• Utilize available resources and adhere to training policies
• Ensure all company, brand, and department-specific training requirements are met
• Help attain revenue goals by implementing service programs
• Responsible for building and maintaining client relationships to drive repeat business/customer referrals
• Use expertise to develop and implement changes to food and beverage operations based on sales and guest comments
• Contribute to hotel profitability through effective expense management
• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget
• Manage and maintain company assets to stay within budget guidelines
• Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per brand, local, state and federal regulations
• Ensure a clean and safe work environment, and follow all procedures for guest/employee incidents
• Responsible for effective self/workload management
• Demonstrate clear written and verbal communication skills
• Promote collaboration and a positive, professional work environment
• Attend all appropriate meetings to ensure proper communication/planning occurs
• Adhere to all Embassy Suites by Hilton Standard Operating Procedures

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options –for you and your family. Able to enroll after 90 days of employment
• Vision, dental, life and disability insurance - enrollment after 90 days of employment
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
• Go Hilton travel discount program: Team Member, Spouse/Domestic Partner, and Friends/family rates available!
• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through DailyPay
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Inclusive family-building and fertility benefits
• Expanded bereavement leave.
• Adoption Assistance program

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Complimentary parking

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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