ServiceNow Developer

Job Title: ServiceNow Developer

Job Type: FTE

Location: Chandler, AZ (Hybrid)

Key Responsibilities:

• ServiceNow Development: Design, develop, and configure ServiceNow applications, modules, and workflows, including ITSM (Incident, Problem, Change, Request), ITOM, ITAM, and other ServiceNow applications.
• AI and Automation: Leverage AI-driven capabilities and automation tools to deliver predictive analytics and streamline repetitive processes across workflows.
• Customization and Scripting: Customize ServiceNow forms, reports, business rules, client scripts, UI actions, UI pages, and integration scripts using JavaScript, Glide API, and other relevant technologies.
• Integration: Implement and maintain integrations between ServiceNow and external systems (e.g., LDAP, Active Directory, REST APIs, SOAP web services).
• Configuration Management: Develop and manage configuration items (CIs) within the ServiceNow CMDB, ensuring accuracy and data consistency.
• Troubleshooting and Support: Provide technical support and troubleshooting expertise for ServiceNow issues, including incidents, problems, and change requests.
• Upgrades & Patches: Plan and execute system upgrades and patches, ensuring minimal disruption to ongoing operations.
• Collaboration: Work closely with business analysts and other stakeholders to gather requirements, design solutions, and ensure timely delivery of features and enhancements.
• Documentation: Create detailed technical documentation for developed solutions, processes, and workflows.

Required Qualifications:

• Experience: 4+ years of hands-on experience with ServiceNow development, configuration, and administration
• Technical Skills:
  • Proficient in ServiceNow scripting (JavaScript, Glide API, Angular JS, HTML5, SCSS, React.js, UI Builder, etc.)
  • Expertise in configuring ServiceNow modules, including ITSM, ITOM, and CMDB, and understanding of ServiceNow Common Services Data Model (CSDM)
  • Experience with ServiceNow integrations (REST, SOAP, MID Server, etc.)
  • Familiarity with ServiceNow update sets, versioning, and deployment processes
  • Strong understanding of ITIL processes (Incident, Problem, Change Management)
• Certifications: ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD) are highly preferred. Other certifications like ITIL Foundation are a plus.
• Problem-solving Skills: Strong analytical and troubleshooting skills with the ability to resolve complex issues efficiently
• Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams

Preferred Qualifications:

• Experience with ServiceNow ITOM (Orchestration, Discovery, Event Management) and other advanced modules
• Familiarity with Agile development methodologies and tools
• Knowledge of cloud platforms (AWS, Azure) and how they integrate with ServiceNow