Clinical Front Office Lead- Glendale
- Serve as the go-to support for Front Office Specialists during the OM’s absence or when multiple priorities arise
- Train and mentor new front office staff to ensure consistency and compliance with SOPs
- Monitor completion of daily front office tasks including patient check-in/out, scanning paperwork, and payment collection
- Ensure front desk coverage and assist with coordinating coverage during staff call-outs
- Greet and check in patients with a focus on providing Above and Beyond customer service
- Support check-out workflow after evaluations and treatment sessions
- Communicate Therapy Tree’s cancellation policy, attendance requirements, and payment expectations to families
- Triage in-person parent complaints and escalate per Escalation SOP
- Route calls appropriately when Centralized Scheduling misses a call or a walk-in family has urgent questions
- Communicate real-time concerns with therapists, Tech's, and the Office Manager
- 2+ years of front office or receptionist experience in a healthcare or pediatric setting
- Proficient in Google Suite (Sheets, Docs), and basic use of the Elevate phone system
- Strong communication, time management, and organizational skills
- Comfort with handling complaints and problem-solving in real-time
- Bilingual (English/Spanish) is required.
- Ability to acquire a Fingerprint Clearance Card
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