National Account Manager

The National Account Manager is responsible for building and maintaining strategic partnerships with National Account clients, overseeing day-to-day operations, and driving revenue and profit growth through the addition of new products, services, and locations.

This role serves as the single point of contact for national clients and ensures alignment with service level objectives, client KPIs, and internal business goals.

Location: Position is posted in Phoenix, AZ, but we are open to qualified candidates based in other major metropolitan areas within the Western United States.

Travel: This role requires approximately 50% travel, which may include overnight stays and air travel, depending on business needs.

Job Responsibilities

• Serve as the national-level, single point of contact for a portfolio of National Account clients.
• Develop and implement national sales and account strategies to increase revenue, profitability, and client retention.
• Grow existing customer revenue by 5% to 10% through new offerings, locations, and pricing strategies.
• Oversee daily account operations to ensure service level objectives and client KPIs are met or exceeded.
• Conduct regular client meetings and business reviews, including preparation and delivery of presentations.
• Manage client contracts, including renewals and extensions, in alignment with fiscal year retention plans.
• Support billing and collections through pricing audits and AR objective attainment.
• Lead RFP retention efforts and support implementation of program upgrades.
• Collaborate with cross-functional teams and Aramark xLOB leaders to support multi-service clients.
• Leads data driven decision making through regular analysis of KPIs, financial performance and operational metrics.
• Identify margin growth opportunities and process improvements for clients.
• Build strong internal relationships with operations teams and corporate support staff.
• Travel extensively to visit clients and support account initiatives.

At Aramark, developing new skills and doing what it takes to get the jo b done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor’s Degree required.
• Minimum of 8 years of successful B2B sales and/or national account management experience.
• Proven track record of quota/plan attainment and managing strategic, high-profile accounts.
• Experience leading and collaborating with account teams in a matrixed organization.
• Strong business acumen with P&L, sales, and capital expense management experience.
• Ability to balance client needs with internal objectives and manage multiple initiatives efficiently.
• Ability to influence others without direct authority
• Skilled in market analysis and developing innovative strategies for growth.
• Strong written, verbal, and presentation communication skills.
• Strong proposal writing skills.
• Thorough knowledge of company’s entire product line.
• Problem solver – proven ability to identify and resolve operational issues.
• Executive presence – ability to comfortably and professionally meet and communicate with internal and external top management.
• Proficiency in Microsoft Office.