Case Manager Aide EMPACT

Job Description

Job Description

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What you’ll do:

Our community-based team offers services to a specialized population in the Phoenix Metro area. We are committed to treating the whole person and weaving individualized services to support our members independence and recovery goals. Our jobs offer stability, flexibility, and community!

As a member of the clinical team, the Case Manager Aide will assist case managers in implementing services to consumers in accordance with their individualized service plan (ISP). They will be expected to communicate and document consumer’s progress toward their recovery.

Essential Responsibilities:

• Work collaboratively with the clinical team to engage, educate, communicate, and coordinate care with consumer, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individualized service plan are implemented.
• Provide assistance in maintaining, monitoring and modifying covered behavioral health services.
• Provide brief telephone or face to face interactions with a person, family or other involved party for the purpose of maintaining or enhancing a person’s functioning. Provide assistance in finding necessary resources other than covered services to meet basic needs.
• Submit referrals to community resources as appropriate and coordination of care activities related to continuity of care between levels of care and across multiple providers, services and supports.
• Provide outreach and follow-up of services including, but not limited to, follow up and missed appointments to ensure adequate resources are available and in place.
• Produce complete, timely, thorough clinical documentation of services rendered, both billable and non-billable as required.
• Establish a collaborative, respectful, and outcome-focused relationship with members.
• Provide transportation to consumers as appropriate and determined by the clinical team.
• Assist in completion of referrals to various agencies and community resources.
• Participate in organization or team meetings, ART, and treatment planning meetings.
• Adhere to the agency's policies and procedures. Comply with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review.
• Attend meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

What you’ll provide:

• Excellent oral and written communication skills.
• Great attention to detail
• Ability to multi-task
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.

Education and Experience:

• High School Diploma/GED required.
• Course work in Psychology, Social Work, Family Studies, or other related field.
• Experience working in a behavioral health setting is preferred.
• Must be 21 years of age or older at time of employment.

What you’ll receive:

(Full-time employees)

• Generous PTO (15 days the first year)
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care assistance
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.