Remote Customer Care Advocate

Job Description

Job Description

Overview

We are seeking a compassionate and tech-savvy Remote Customer Care Advocate to join our remote team. In this role, you’ll be the first point of contact for customers, providing assistance through phone, email, and chat. Your mission is to ensure every customer interaction is positive, clear, and solution-focused.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely, professional manner

• Provide guidance on processes, resolve concerns, and answer questions

• Log and update all interactions accurately in the CRM system

• Assist customers with forms and documentation, including PDF files

• Collaborate with internal teams to ensure issues are resolved effectively

• Maintain empathy and patience, even during high-volume periods

Qualifications

• Prior customer service or support experience preferred but not required

• Strong written and verbal communication skills

• Detail-oriented, with the ability to multitask across platforms

• Tech-savvy and comfortable using Google Workspace, CRM systems, and Adobe PDF tools

• Reliable internet connection and a quiet, professional remote workspace

Top Attributes

• Empathetic and customer-focused

• Detail-oriented and organized

• Tech-savvy with a passion for learning new tools

Benefits

• Competitive pay at $24 per hour

• Full health insurance coverage

• Company-provided equipment

• Supportive and collaborative team environment

• Training provided

We are a growing company looking to hire motivated individuals!

Company Description

We are a growing company looking to hire motivated individuals!