Patient Care Coordinator Bilingual - Spanish

Desert Hand and Physical Therapy opened its doors in 1997 with one therapist and an office manager, who shared common goals of providing patients with the best and most qualified upper-extremity care in the Valley of the Sun. Today, Desert Hand and Physical Therapy has grown to 10 locations around the Valley. Although we have grown to meet the needs of a population that has exploded in size, our goals have remained the same. With Certified Hand Therapists (CHT) at each location and several licensed physical therapists, our team can provide expert individualized treatment to each patient experiencing trauma, illness, or injury.

In addition to sticking to our goals, our core values summarize who we are and what we are all about:

• Be friendly, kind, and compassionate every day
• Quality matters
• Working together invites success
• Character is who you are when no one is watching
• Accountability and responsibility start with you
• Financial awareness strengthens and secures us in a changing healthcare environment
• A positive attitude promotes a positive workplace
• Lead by example; it’s contagious
• Show respect for the company and fellow workers
• Have fun!

If you share similar values, and of course, if you love the great outdoors, you will be in good company. Join our team and begin your new adventure with Desert Hand and Physical Therapy today!

Job Description

Desert Hand and Physical Therapy has an immediate opportunity for a full-time  bilingual Patient Care Coordinator  to join our fun and talented team. As a  bilingual Patient Care Coordinator , you will work directly with the clinic manager and providers to coordinate and organize patient EMR charts, scheduling and managing the front desk. As the coordinator, greeting patients and assisting with their questions is required to build trust and loyalty with them and our community. When you join Desert Hand and PT, you’ll participate in a One-on-One training program to succeed in your role.

Job Duties:

• Kind and compassionate patient and employee service.
• Adhere to the company’s CORE VALUES, policies, procedures, and government regulations.
• Following strict HIPAA laws
• Maintaining patient schedules
• Follow laws for scheduling appointments based on insurance.
• Prepping of the patient schedules to verify patient is eligible to be seen (ex; visit counts, authorizations, eligibility)
• Collect and balance daily patient copayments; Upload financial information into the Portal and other necessary EMR spaces for compliance of patient financials.
• Answering multiline phone system.
• Communicating with your team needs via instant messages.
• Verify new patient insurance eligibility; obtaining and managing authorization visits for physical/occupational therapy & splints, and explaining coverage/benefits to patients
• Time Management: Minor reports
• Clear understanding of the services provided and have ability to explain to callers how we can assist
• Manage petty cash flow of the clinic.
• Manage clinic schedule for all therapists
• Order office supplies
• Additional tasks as assigned by the Manager

Qualifications

• High school graduate or equivalent
• Must be bilingual in Spanish
• Excellent telephone skills
• Proficient in Word and Excel
• Preferred experience with Medical Manager, Medisoft, or other medical software
• Team player attitude, energetic, with a focus on excellent customer service
• Flexibility with hours
• Attention to detail
• Time management skills
• Organization and ability to multi-task

Additional Information

What you'll get:

• Compensation: $17- $20 hourly
• Excellent benefits package, including 401k, health, dental, vision, and generous Paid Time Off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment