Doctor Liaison, Emergency Veterinary Hospital

Our high-volume 24-hour Emergency Veterinary Hospital in Phoenix, Arizona is looking for experienced Veterinary Doctor Liaisons to join our team!

VetMED has been a leader in providing the Valley’s veterinary emergency and specialty services. We operate 24-hours a day, seven days a week, to provide comprehensive and compassionate emergency and critical care for animals.

Our mission at VetMED is to treat patients, their families, and each other with compassion, honesty and respect. We foster a culture of trust and kindness and dedicate ourselves to being educators and leaders of the highest medical standards in the profession.

We offer a variety of career opportunities, and if this role isn’t the perfect fit, our team is happy to discuss other positions that may align with your background and interests.

Responsibilities:
The Doctor Liaison (DL) is a critical member of the medical support team, ideally filled by an experienced
floor supervisor whenever scheduling and staffing allow. This role requires constant collaboration with the
patient care team and proactive, consistent communication with clients throughout their pet’s visit. The
DL ensures accurate information flow, smooth case progression, and exceptional client experience in a
fast-paced emergency and specialty environment.
• This position functions as a communication and coordination hub, requiring continuous presence on the
treatment floor, participation in team discussions, and awareness of active cases throughout the shift.
• Doctor Liasons are expected to maintain situational awareness of patient condition updates, diagnostic
progress, and doctor availability so client communications are timely and accurate.
• Responsible for integrating operational oversight with client-facing responsibilities to improve cash flow
efficiency and overall hospital communication quality.

Client Communication & Education
• Serve as the main point of contact for clients during their pet’s hospitalization
• Provide timely updates regarding patient status, procedures, and next steps
• Educate clients on treatment plans, discharge instructions, and follow-up care as directed by medical staff
• Always demonstrate excellent customer service and communication skills
• Interact professionally with clients and fellow staff members
• Provide compassionate support during emergency and critical situations

Patient Care & Coordination
• Participate in medical rounds to ensure continuity of care for patients
• Support all aspects of patient care
• Assist DVMs with clinical and non-clinical duties
• Submit specialty laboratory tests and ensure proper documentation
• Track patient progress and ensure accurate recordkeeping
• Coordinate admissions, transfers, and discharge processes
Team Collaboration & Hospital Operations
• Communicate effectively with all team members to ensure seamless workflow

VetMED Doctor Liaison
• Work efficiently in a fast-paced, high-pressure environment
• Maintain professionalism and an exemplary work ethic
• Demonstrate punctuality and reliability
• Maintain knowledge of medical terminology relevant to veterinary medicine
• Respect and protect the confidentiality of client and patient information
• Assist with additional tasks as assigned by hospital leadership
• Ability to multitask and prioritize responsibilities effectively

Physical & Work Requirements
• Ability to lift up to 50 lbs
• Ability to stand, walk, and move throughout the hospital for extended periods
• Comfortable working in an emergency and critical care environment
• Flexible availability, including evenings, weekends, and holidays
Required Qualifications
• High school diploma or equivalent
• Previous experience in veterinary medicine, healthcare, or client service preferred
• Strong organizational and communication skills
• Ability to remain calm and professional under pressure
• Proficiency with computer systems and electronic medical records

Preferred Qualifications
• Experience in a veterinary emergency or specialty hospital
• Familiarity with specialty diagnostics and laboratory submissions
• Bilingual abilities (if applicable)

What We Offer

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Uniform allowance
• Vision insurance