Customer Care Expert - Evening/Closing Shift

Job Description

Job Description

Description:

This Role Is for Professionals — Not Placeholders

At Moxie Pest Control, we don’t cut corners, and we don’t hire people who do.

We’re looking for an Office Care Expert who takes pride in delivering exceptional customer service and creating positive, lasting impressions with every interaction. This role is the frontline voice of Moxie and plays a critical part in how customers experience our company. This isn’t a “just answer the phone” job, it’s a career opportunity for someone who believes doing things right actually matters.

This is a full-time, in-person role supporting new and existing customers through phone, email, and text communication.

Why This Job Feels Different

You’ll finish each day knowing you made a real impact on customers and your team. You’ll work in a positive, upbeat office with strong team support and a fun culture. You’ll be trusted to handle important customer interactions and recognized for your effort and attitude.

We believe that when our team enjoys coming to work, our customers feel the difference. From office games and team incentives to company-wide celebrations, we create an environment where hard work and fun go hand in hand.

About You

You’re positive, hardworking, and detail oriented. You enjoy helping people, thrive in a fast paced environment, and take pride in doing your job well.

You’re:

A Strong Communicator — Friendly, clear, and professional across phone, email, and text Reliable & Team-Oriented — Willing to jump in and support wherever needed Organized & Detail-Oriented — Accurate with data entry and customer information Positive & Energetic — You bring a great attitude and contribute to a fun team culture

What a Typical Day Looks Like

Answer inbound calls from customers regarding scheduling, billing, and service questions Respond to emails and text messages from new and existing customers Schedule appointments and inspections Make outbound calls for confirmations, billing follow-ups, and verification Complete administrative tasks like data entry and account auditing Monitor dispatch communications and assist where needed

Key Responsibilities

Answer inbound customer calls and provide helpful, accurate support Respond to customer emails and text messages Schedule services and inspections Verify and confirm new customer information Make outbound calls for billing, scheduling, and account updates Complete administrative tasks and maintain accurate records Support dispatch communication and team coordination Contribute to a positive, team-oriented office culture

This Role Is NOT for Everyone

If you prefer slow paced work environments or minimal interaction, this role may not be a fit. If you enjoy fast paced teamwork, helping customers, and bringing energy to your workplace you’ll thrive here.

Requirements

High school diploma or equivalent required Customer service experience preferred Call center or office experience is a plus Strong communication skills (verbal and written) Comfortable handling phone-based customer interactions Basic computer and data entry skills Detail oriented with strong organizational abilities Ability to work full-time, in-person

Schedule & Benefits

Monday–Friday schedule Typical shift: 12:00 PM – 9:00 PM 40 hours per week guaranteed

Health benefits after 90 days 401(k) after 90 days Paid sick time after 90 days Free oil changes for your personal vehicle

Why Join Moxie Pest Control?

Fun, upbeat office environment with supportive team members Frequent office games and prizes ( lunches, and more) Quarterly company events (bowling, casino nights, and team activities) Opportunities for quick advancement and internal promotions A company culture focused on doing the right thing, being the solution, and continuous improvement

Ready to Apply?

If you’re hardworking, positive, and ready to grow with a company that values both performance and people, apply today.