Financial Solutions Manager

Description

Position at loanDepot

Position Summary:

Responsible for supporting National Joint Ventures customers by providing financial solutions that help improve their eligibility for mortgage products based on their credit profile. Using a well-established framework, the Financial Solutions Manager guides customers through strategies designed to enhance their credit profiles, ultimately enabling access to better rates, products, and/or pricing. As the subject matter expert (SME), the Financial Solutions Manager serves as a trusted resource for Financial Solutions Coordinators, offering expertise to resolve complex inquiries and ensuring the successful execution of credit improvement plans.

Responsibilities:

• Acts as the subject matter expert (SME), providing guidance and support to Financial Solutions Coordinators to help them achieve success and address complex questions related to financial solutions.
• Defines, implements, reviews, updates, monitors, and manages all KPI’s to ensure they align with the overall National Joint Venture strategy and annual objectives, are consistent, and promote a shared purpose across the National Joint Venture Channel and the enterprise.
• Oversees maintenance of complete and accurate account records by monitoring and tracking response times, repair times, and customer satisfaction rates.
• Provides excellent customer experience for all clients and provides solutions for accomplishing their homeownership dreams through improved stability financially.
• Provide monthly and quarterly reporting to all Joint Ventures.
• Conduct new hire presentations about the Financial Solutions programs.
• Maintains compliance with various regulations associated with financial solutions.
• Performs other duties and projects assigned.

Requirements:

• Minimum of four (4) + years’ experience working in mortgage lending as a Financial Solutions expert or credit analysis job function.
• Experience with complex mortgage tools, systems, and software required.
• High School Degree or equivalent preferred.

Why work for #teamloanDepot:

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.