Customer Experience Coordinator

WHY COOLSYS?

At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits for our employees. No wonder Newsweek named CoolSys one of America’s Greatest Workplaces! As a large company serving diverse customers, we invest in our team with:

• Competitive Compensation
• Ongoing Education & Training: Access to state-of-the-art facilities and paid online training.
• Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage, paid vacation/holidays, and a 401(K) match.
• Year-Round, Diverse Work: Stay engaged with consistent, interesting projects throughout the year, working across various industries and systems to keep learning and growing.
• Extra Perks: Quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance, and more.

Join us and advance your career while working with top-tier clients in the HVAC and refrigeration industry!

The Customer Experience Coordinator plays a pivotal role in managing customer relationships, ensuring service satisfaction, and supporting operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Addresses inquiries, schedules service appointments, and resolves issues promptly.

• Maintain and update customer accounts, ensuring accurate records of service history, billing information, and communication logs.

• Schedule and dispatch technicians for service calls, ensuring optimal routing and timely service delivery

• Generate and process invoices, handle billing inquiries, and assist with payment collections.

• Promote service agreements, maintenance plans, and additional services to customers, contributing to revenue growth.

• Address and resolve customer complaints or concerns, escalating issues when necessary to ensure customer satisfaction

• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).

• Performs other duties as assigned.

Education / Training

• High school diploma or GED.

• Completion/certification from an accredited business/office vocational school a plus.

• AA degree a plus.

Work Experience / Skills

• 1-2 years experience in a fast-paced and mission critical response environment.

• Ability to handle multiple tasks concurrently.

• Stay calm under pressure.

• Able to actively listen skills to effectively address customer needs.

• Highly organized and strong attention to detail.

• Excellent verbal and written communication skills.

• Strong sense of urgency.

• “Can do” attitude and demonstrated commitment to get the job done.

• Reliable and dependable.

• Friendly and helpful demeanor.

• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

• Strong ability to use typical business tools including E-Mail, Word, Excel, etc.

Today, there are 27 different companies that make up the CoolSys family of brands . Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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CoolSys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.