Battle Captain - Days (HDSI-4)

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Battle Captain / AESMP Queue Manager - Core / Floater

The AESMP Queue Manager & Battle Captain plays a vital role within the GEF IT Operations Center, responsible for both the efficient flow of AESMP tickets AND for overall operational oversight. This role demands a unique blend of technical expertise, leadership, and communication skills to ensure the stability, security, and optimal performance of the GEF platform.

How the AESMP Queue Manager & Battle Captain will make an impact:

Ticket & Queue Management:

• Oversee and manage the entire lifecycle of AESMP tickets within the designated ticketing system.
• Triage and prioritize incoming tickets based on severity, impact, and SLAs.
• Accurately assign tickets to appropriate technical teams, including yourself and other Battle Captains.
• Monitor ticket queues proactively to identify and address potential bottlenecks or delays.
• Track ticket progress and escalate issues to senior technical staff or leadership as needed.
• Ensure timely resolution of tickets within established SLAs and performance targets.
• Analyze ticket data to identify trends, recurring issues, and areas for process improvement.

Battle Captain Floater Responsibilities:

• May be required to cover other shifts as needed to continue GEF Operations

• Lead and mentor the on-shift technical team, fostering a collaborative and efficient work environment.

• Maintain situational awareness of the GEF platform, monitoring dashboards and system health.

• Direct troubleshooting efforts during incidents, leveraging your technical expertise to guide resolution.

• Communicate effectively with leadership, technical teams, and stakeholders, providing timely updates.

• Maintain operational and physical security of the operational area.

• Develop and maintain operational documentation, including incident reports and shift handovers.

• Proactively identify potential service disruptions and take steps to mitigate risks.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Technical Training, Certification(s) or Degree: Bachelor's in Computer Information Systems or equivalent years of work experience
● Required Experience: 2+ years of related experience

● Required Certification: 8570 certification: IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP) and ITIL certification within 6 months of hire.
● Security Clearance Level: Must be able to obtain an Interim SECRET clearance to start, and a final SECRET clearance
● Required Skills and Abilities: Communication, Problem solving, Tracking of tickets in ticket system

● Location: On Customer Site Ft. Huachuca

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#GDITArmy #GDITArizona

Work Requirements

Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required