Client Services Representative

At Alta Mesa Animal Hospital, we believe exceptional veterinary care starts at the front desk. Our Client Service Representatives are the heart of the client experience — creating calm in stressful moments, building lifelong relationships, and supporting a team that truly enjoys working together.

Who We Are

We are a modern, team-driven veterinary hospital that values:

• Kindness first — to our clients, patients, and each other

• Clear communication & mutual respect

• Professional growth at every level

• Healthy work-life balance

• A drama-free, solutions-focused environment

We take our medicine seriously — but not ourselves. We celebrate wins, support each other on tough days, and believe a great culture is built intentionally.

The Role

As a CSR, you will:

• Welcome clients and patients with warmth and professionalism

• Manage appointment scheduling and phone communication efficiently

• Support the medical team through accurate record keeping and client education

• Handle billing and financial conversations with clarity and empathy

• Help create a smooth, low-stress experience for pets and their families

You are the first impression and the lasting memory of our hospital.

Professional Development

We invest in our people because growth matters.

• Structured onboarding & mentorship

• Ongoing communication and customer service training

• Client experience education opportunities

• Leadership development pathways

• Clear opportunities for advancement

Whether you want to grow into a Lead CSR, Hospital Manager, or explore other areas of veterinary medicine, we support your goals.

Work-Life Balance

We believe caring for others starts with caring for ourselves.

• Predictable scheduling - 4 ten-hour shifts per week

• No Weekends

• No late nights

• Generous Vacation

• Paid holidays

• Mental health awareness & team support culture

Burnout is common in veterinary medicine — we actively work to prevent it.

Benefits

• Competitive hourly pay (based on experience starting at $16/hour)

• Health / dental / vision insurance

• 401(k) with match

• Employee pet care discounts

• Team appreciation events

• A workplace you’ll actually enjoy coming to

You Might Be a Great Fit If You:

• Thrive in a fast-paced environment

• Communicate clearly and compassionately

• Love both people and pets

• Stay calm under pressure

• Value teamwork over ego

• Want a long-term professional home

If you’re looking for more than “just a job” and want to grow in a positive, collaborative, and supportive hospital culture, we’d love to meet you.