Front Desk Lead Agent - Full-time

Summary

The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.

SUMMARY

Lead Guest Relations Agents are responsible for the guest registration process and communication of hotel services and programs. This interactive, guest-facing role gives opportunity for guest connections and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, training new front desk Colleagues, resolving guest complaints, and responding to guest inquires. You will be one of the initial points of contact as a Lead Guest Services Agent, and a bridge between guests and hotel leadership. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we would love to hear from you! Miraval colleagues work in an environment that demands exceptional performance yet reaps great rewards.

Duties and Responsibilities:

· Support the Guest Relations department as the Lead Agent

· Resolve guest complaints and ensure their satisfaction

· Train new Guest Relations Agents and delegate tasks

· Greet guests and complete the check-in and check-out process

· Have the ability to answer guest billing questions to include post-stay inquiries

· Effectively communicate with guests, colleagues, and all resort departments

· Assist Hotel Operator with the answering of incoming phones calls to the front desk as needed

· Complete all tasks on the daily checklist

· Restock supplies at the front desk

· Maintain a neat and orderly work area

· Participate in proactive team efforts to achieve departmental and Miraval goals

· Have in-depth knowledge of spa services, programs, and activities offered at Miraval Arizona

· Assist with booking and cancelling spa services and activities from guest itineraries

· Escort guests around resort, provide detailed tour of key areas on property, inform guests of any special activities and offerings, explain the sign-up procedure for activities, know hours of operation of various departments

· Handle and communicate special guest requests

· Work well in a team environment

· Utilize strong interpersonal and listening skills

· Other duties as assigned by your leader

· Must have schedule flexibility and the ability to work holidays and weekends

We offer excellent benefits:

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance on 30 th day of employment*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and gym

* Exact benefit package is contingent on status