Logistics Specialist
- International & Domestic Logistics Management
- Arrange, track, and optimize shipments (air, ocean, and ground).
- Prepare and review documentation including commercial invoices, APOs, EEIs, power of attorney, and certificates of conformance.
- Oversee customs declarations and coordinate with brokers to prevent delays.
- Monitor shipments in real time, proactively resolving in-transit issues.
- Regulatory Compliance
- Maintain certifications for shipping Dangerous Goods (IATA/IMDG) and lithium-ion batteries.
- Ensure compliance with FDA, TSA, IATA, and U.S. Customs regulations.
- Partner with carriers to ensure safe handling and regulatory adherence for sensitive medical equipment.
- Customer & Internal Coordination
- Act as primary logistics contact for customers and internal stakeholders.
- Provide proactive updates on order status, exceptions, and resolutions.
- Collaborate with warehouse, Quality Assurance, and Customer Support teams to coordinate shipments and returns.
- Manage RMAs (domestic and international), ensuring cost-effective and compliant return processes.
- Process Improvement & Cost Management
- Identify and implement improvements to shipping workflows.
- Research, evaluate, and negotiate freight rates and contracts
- Develop SOPs and best practices to reduce errors, delays, and costs.
- Support scalability of operations without overloading existing staff.
- Certifications & Knowledge
- Active Dangerous Goods Certification (IATA/IMDG) required.
- Knowledge of lithium-ion battery shipping requirements.
- Strong understanding of U.S. and international trade regulations, tariffs, and duties.
- Skills & Experience
- Minimum 3 years of experience in global logistics, international shipping, or supply chain.
- Demonstrated success handling complex, high-value, or regulated shipments.
- Excellent problem-solving skills and ability to make quick decisions under pressure.
- Strong organizational skills with exceptional attention to detail.
- Clear and professional written and verbal communication; customer-facing experience preferred.
- Proficiency in ERP/logistics systems and Microsoft Office Suite.
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