BDC Representative

Job Description

Job Description

Job Title: BDC Representative (Equity Mining Specialist)

Job Summary: We are seeking a motivated and customer-focused BDC Representative (Equity Mining Specialist) to join our dealership's dynamic Business Development Center (BDC) team. In this role, you will be responsible for generating and managing leads, with a specific focus on equity mining opportunities. You will play a vital role in identifying potential customers who may have existing equity in their vehicles and effectively communicating with them to promote sales and increase customer retention. This position requires excellent communication skills, a proactive approach, and a strong passion for delivering exceptional customer service.

Responsibilities:
• Conduct equity mining activities to identify potential customers who may have equity in their vehicles and provide targeted outreach.
• Generate leads through various channels, including phone calls, emails, and digital platforms.
• Engage with customers to understand their needs and provide relevant information about our dealership's products and services.
• Schedule appointments for customers to visit the dealership and meet with sales representatives.
• Follow up with leads and existing customers to maintain ongoing communication and build relationships.
• Assist customers with trade-in inquiries, financing options, and other related queries.
• Maintain accurate and up-to-date customer records and activities in the dealership's database.
• Collaborate with the sales team to ensure seamless handoffs and provide necessary support.
• Meet and exceed monthly sales targets and performance metrics.
• Stay updated on the latest automotive industry trends, products, and services.

Qualifications:
• Previous experience in a BDC or customer service role within the automotive industry is preferred.
• Strong communication skills, both verbal and written, with the ability to engage and build rapport with customers.
• Excellent organizational and time management abilities to handle multiple tasks and prioritize effectively.
• Proficient in using customer relationship management (CRM) software and other relevant tools.
• A self-motivated and proactive attitude with the ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to handle customer inquiries and resolve issues effectively.
• Knowledge of automotive financing, trade-in processes, and equity mining strategies is a plus.
• Flexibility to work evenings and weekends as required.

Benefits:
• Competitive Pay: We offer a competitive compensation package, including a base salary and performance-based incentives, to recognize and reward your hard work and dedication.
• Growth Opportunities: We are committed to fostering the professional growth and development of our employees. As a BDC Representative, you will have access to training programs, workshops, and opportunities to enhance your skills and advance your career within our dealership.
• Excellent Work Culture: We pride ourselves on maintaining a positive and supportive work environment. You will be part of a collaborative team that values open communication, teamwork, and mutual respect. We believe in recognizing and celebrating individual and team achievements.
• Industry Leader: Joining our dealership means becoming part of the #1 volume store in our state. You will have the opportunity to work with a highly successful and reputable team, gaining valuable experience and exposure in a fast-paced and dynamic automotive environment.
• Comprehensive Benefits Package: We offer a comprehensive benefits package to our employees, which may include health insurance, dental and vision coverage, retirement plans, paid time off, employee discounts, and more. Specific details of the benefits package will be provided during the hiring process.

Join our team and be part of a vibrant dealership that values customer satisfaction and provides ample opportunities for career growth. Apply now and contribute to our ongoing success in delivering exceptional customer experiences through our BDC department and equity mining efforts.