Physical Therapist Assistant - RTM Coordinator

Job Description

Job Description

Description:

POSITION SUMMARY

The RTM Coordinator is responsible for overseeing all aspects of Remote Therapeutic Monitoring at ANR, including establishing and updating Home Exercise Programs, maintaining patient engagement through PTWired, and ensuring accurate documentation and billing. This role requires close collaboration with therapists, regular patient communication, and diligent tracking of compliance and CPT code utilization across all clinic locations.

ORGANIZATIONAL VALUES

Initiative

Self-starter. Consistently meets job expectations without needing reminders. Proactively finds solutions or seeks assistance when necessary. Continuously looks for ways to enhance patient outcomes and experiences.

Communication

Actively listens. Shares information clearly and collaboratively. Shares thoughts and concerns with respect and empathy, fostering an environment where every team member feels heard and valued. Being transparent and clear with feedback.

Lifelong Learner

Continuously seeking growth and development opportunities. Staying current with industry advancements. Embracing feedback. Applying new insights to enhance patient care and team performance. Values curiosity, adaptability, and a commitment to excellence.

Loyalty

Offers constructive feedback. Avoids disparaging remarks. Contributes to the team and works collaboratively with others.

Good Vibes

Individuals committed to working and learning together, showing kindness and support. Fostering a positive atmosphere that promotes team growth, community, and friendship.

POSITION RESPONSIBILITIES - ESSENTIAL: TREATMENT

This list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by position.

• Communicate with treating therapists to establish Home Exercise Programs (HEPs) for new RTM patients
• Update HEPs based on feedback from therapists during in-person visits or live interactions.
• Review upcoming Initial evaluations in Prompt (1–2 days in advance) to identify patients appropriate for RTM enrollment.
• Monitor patient activity, engagement, and adherence using the PTWired RTM dashboard.
• Update the Active RTM Logs for all ANR locations.
• Respond to patient messages via PTWired.
• Encourage consistent logging and engagement with the HEP to ensure compliance.
• Conduct or coordinate live monthly interactions with RTM patients or their caregivers (phone or video call) to maintain compliance with CMS billing requirements.
• Bill appropriate RTM CPT codes.
• Update the Billed RTM document after each billing activity.
• Update the w eekly compliance tracking sheet to reflect patient participation, live interactions, and billing milestones.
• Troubleshoot billing discrepancies and technical issues.
• Coordinate with PTWired and Prompt support teams as needed.
• Review the Active Patients list in Prompt for all locations.
• Identify and address any missed initial evaluations or discharges.
• Update RTM tracking lists for each facility accordingly.
• Discharge patients from RTM in Prompt when appropriate.
• At the end of each month, verify that all RTM billing has been submitted and processed correctly.
• Cross-check documentation, live interaction records, and billed CPT codes.

ESSENTIAL SKILLS AND EXPERIENCE

1. Graduation from an approved school of physical therapy.
2. Current physical therapy or physical therapist assistant license in Arizona.
3. Proficient with Microsoft Office software – Team, Word, Excel, Outlook
4. Demonstrates a high level of customer service and interpersonal communication skills.
5. Knowledge of the population we serve.