Intermediate Cyber Center Help Desk Specialist

Job Description

Job Description

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

We are looking for a full-time Intermediate Cyber Center Help Desk Specialist. This position requires an active secret clearance or the ability to obtain one. The work location will be Fort Huachuca, AZ position.

Key Responsibilities:

• Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting

• Resolve incidents/tickets in accordance with documented procedures
• Perform quality assurance follow-up with customers/end users
• Comply with documented processes and procedures
• Provide reporting as needed
• Maintain a professional demeanor with our military, civilian and contractor customers

Qualifications:

• HS +2 years of customer service, inside sales or help desk experience Or AA/AS or BA/BS
• Active Secret clearance or the ability to obtain an interim Secret clearance

• Strong verbal and written communication skills
• Excellent people and phone skills
• Ability to prioritize and multi-task
• Experience with Microsoft Office products (Word, Excel, Outlook)
• Type a minimum of 40 wpm
• Work within a dynamic environment where requirements shift routinely
• Must be able and available to work shifts (days, swings, mids)
• Must be able to work weekends and holidays, as required.
• Schedule is subject to change to fulfill the needs of the mission.

Preferred Qualifications:

• Inside sales and/or customer service experience
• Attention to detail
• Ability to remain calm under pressure.

Physical and Mental Qualifications:

• Be able to maintain awareness during scheduled working hours.
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds.
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team.
• Learns and memories routine tasks.
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.