Key Account Manager

Job Title: Key Account Manager

Location: Phoenix, AZ

Salary: $120K plus commission plan

Expansa is a premium provider of turnkey water treatment solutions.

POSITION SUMMARY:

The Key Account Manager will be responsible for managing a portfolio of high-value accounts, developing deep client relationships, identifying growth opportunities, and ensuring long-term customer satisfaction.

KEY RESPONSIBILITIES

• Serves as the primary point of contact for key accounts, building and maintaining strong, long-term client relationships.
• Develops a deep understanding of each client’s business, objectives, and challenges to proactively propose solutions that meet their needs.
• Manages contract renewals, pricing negotiations, and upsell opportunities to drive revenue growth.
• Collaborates with internal departments (e.g., Operations, Marketing, Product, and Customer Support) to ensure client expectations are met and exceeded.
• Monitors account performance metrics, prepare reports, and present insights and recommendations to both clients and internal stakeholders.
• Resolves escalated issues efficiently, with a focus on maintaining client satisfaction and retention.
• Conducts regular account reviews and strategic planning sessions with leadership.
• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in account management, client services, or business development, preferably in a B2B environment.
• Proven track record of managing key accounts and driving account growth.
• Comfortable with data analysis and client reporting tools.
• Ability to travel to meet client needs.

WORK ENVIRONMENT:

• Physical Demands: Regular lifting, carrying, and moving of heavy objects; standing, bending, and walking for extended periods.
• Work Environment: Indoors in a warehouse setting with varying temperatures, noise levels, and exposure to dust, fumes, and machinery.
• Safety Precautions: Adherence to strict safety protocols and use of personal protective equipment (PPE) such as safety shoes, gloves, and eyewear.
• Equipment Operation: Regular use of warehouse machinery including forklifts, pallet jacks, and hand trucks; requires proper training and certification.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individ uals with disabilities to perform the functions. All employees must be able to stand, walk, climb, balance, stoop, kneel, crouch, reach, speak, listen, or crawl. Any limitations to those abilities must be communicated to a manager prior to starting the position.