Customer Service Specialist

Job Description

Job Description

Are you passionate about helping others and making a positive difference in people's lives?

Do you have a talent for understanding the unique needs of customers and finding solutions?

Then join our Farmers Insurance team as a Customer Service Specialist. In this role you'll be the first point of contact for our customers and become a trusted advisor for policy, billing and coverage questions.

Responsibilities:

-Assess customers needs to provide efficient solutions and one-call service.

-Process policy and coverage changes ranging from simple to complex.

-Conduct Farmers Friendly Reviews (FFRs) with renewing policies.

-Identify open lines of business and make policy/coverage recommendations.

-Keep accurate records of customer interactions.

You'll be a great fit for this role if you:

-Love helping people and take pride in finding solutions.

-Have multitasking and organizational skills to work on multiple issues at one time.

-Work well in a team environment and collaborate well with others.

Hourly Base Salary + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Team Lunches

Monthly Bonus Opportunities

Commission Opportunities

Flexible Schedule

Small & Fun Office Environment

• Assess customer requirements to recommend the best products and solutions.
• Review renewal policies and follow up on necessary updates or changes.
• Process simple and complex policy changes and issue certificates of insurance as needed.
• Block off schedule for cross-sell/up-sell products to existing customers.
• Keep accurate records of all customer interactions, inquiries, and actions taken.
• Assist with annual reviews by preparing personalized coverage recommendations and coordinating with the Agent/Producer to schedule renewal reviews.

• Must hold an active Arizona P&C or Personal Lines license, or be willing to pass state exam within 90 days (we will provide study materials). Base $21 w/o license and increases after licensing.
• Strong business results orientation able to meet established goals and metrics.
• Excellent multitasking skills and attention to detail.
• Solid understanding of products, billing, underwriting and processing guidelines.
• Team player and able to collaborate.