Director of Special Projects - Healthcare Operations
- Mission-driven impact : Youâll steer initiatives for a practice driven by compassion, integrity, and high-quality care, and be part of a team that values collaboration, respect, and professional growth.
- Operational scale & sophistication : Manage projects across multiple, well-equipped facilities and service lines, while supporting individual clinic growth and practice expansion in Arizona.
- Innovation is welcome : Leverage systems, AI, and creative solutions to enhance patient and staff experiences.
- Real patient care benefits : Your efforts will improve processes that directly affect patient outcomes and comfort.
This is a role for a strategic, hands-on leader who thrives on creative problem solving, driving measurable results, executing on key initiatives, and is excited to apply their technical savvy.
- Design and implement scalable, efficient processes through expertise and project management, mobilizing cross-functional and external teams.
- Lead the optimization of the front desk and phone room processes, best practices, and technological support, streamlining and improving the patient experience.
- Direct hiring, onboarding, and team development in support of practice growth and expansion; on-site and virtual.
- Spearhead projects such as:
- Digitizing check-in/check-out (kiosks, portals, etc.)
- Enhancing insurance workflows for accuracy, compliance, efficiency, and patient communication.
- Reducing no-shows with targeted workflows and patient communication strategies
- Standardizing medical assistant and clinical staff practices
- Crafting SOPs to enhance precision, consistency, and excellence across the practice
- Enhancing internal communication, culture, and staff engagementâaligning with our compassionate values
If you're fueled by innovation, operational mastery, and purpose-driven work within a leading dermatology practice, weâd love to meet you.
- Masterâs degree preferred, Bachelorâs required (Healthcare Administration, Business, or related); or equivalent experience
- 5+ years of leadership experience in medical practice operations (dermatology or other specialty preferred)
- Skilled in cross-functional project leadership, change management, and process improvement
- Experience and understanding of insurance and patient billing workflows, compliance, and communications
- Technologically savvy, focused on continuous improvement, and leading best practices
- Working style that thrives in a fast-paced environment, while motivating others, and getting teams excited to hit key milestones and achieve goals
- Flexible and adaptive, creative, fun, open and transparent, team-oriented, and solution-oriented
- Bonus experience: AI/digital automation, Lean or Six Sigma, training program design, understanding of EOS philosophy, and/or new clinic or health facilities openings
Specialists in Dermatology PLLC is the largest single-specialty dermatology practice in Southern Arizona, proudly serving 5 Tucson & surrounding areas, and growing into Phoenix. The mission at this woman-owned and led practice is to deliver the highest quality of care in general, cosmetic, and surgical dermatology, guided by compassion, integrity, and long-term patient relationships.
They offer comprehensive care in state-of-the-art facilities , including Mohs surgery suites and an in-house pathology lab. Apply today and help raise the bar for patient-centered, clinical excellence in Arizona.
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