Spa Reception Attendant @ Alvea Spa & Fitness
- Greet and welcome members and guests in an energetic and friendly fashion, according to BlueStar protocol, via phone or onsite. Respond to requests and direct calls to staff members and relay messages.
- Schedule reservations for personal training sessions or fitness programs.
- Maintain daily standard operating procedures for the opening and closing of the Spa & Fitness Center, including a walk through the center for a general inspection to assure the fitness center is neat and clean, set up properly, and visually meets Club standards.
- Monitor Club and fitness rules to ensure they are being enforced.
- Be aware of the daily calendar for Club and fitness activities and respond to fitness related questions.
- Enter member profiles and conduct member orientation for equipment use.
- Sell retail and fitness passes.
- Handle cash and card transactions, ensure charges are accurate, and return correct change to guests.
- Report maintenance and safety issues to a supervisor or maintenance staff.
- Become knowledgeable about facility services and programs to encourage members and guests to dine in the restaurants and participate in spa, salon, and fitness services.
- Fold guest towels as needed.
- Other duties and responsibilities may be assigned.
- Must be highly customer oriented and responsive with high need for closure.
- Able to work under pressure and balance multiple priorities and assignments.
- Strong team-building skills including the ability to lead, cooperate, and motivate.
- Must be role model and able to live our BlueStar core values:
- Honesty and Integrity
- Respect for the Individual
- Teamwork
- Competitive Spirit
- High School diploma or equivalent preferred.
- One year relative receptionist or customer service or hospitality experience preferred.
- Knowledge of fitness, aquatics, salon, and spa standards a plus.
- Computer literate.
- Ability to add, subtract, multiply and divide; must be able to calculate discounts and percentages.
- Ability to read and comprehend simple instructions, short correspondence, and memorandums.
- Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
- Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
- Must be self-motivated, follow direction, and able to work independently with little supervision.
- Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
- Must have good time management, organization, and follow-up skills.
- Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
- Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
- This position requires a flexible schedule to include evenings and weekends.
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