Customer Service Representative | Claims

**Overview** **Aerotek has an immediate opening for an ONSITE Customer Service Representative (Intake Compliance Analyst) at the corporate office in Tempe, AZ.** **Compensation:** $21.63/hrs (annualized at $45,000) + quarterly bonuses **Hours:** Monday - Friday | 9am - 6pm **Essential Functions:** + Triages all incoming calls regarding new and existing workers' compensation claims. + Intake new claims and act as liaison between employee and Third-Party Administrator (TPA). + Refer injured workers to treatment facilitates and arrange for transportation when needed. + Assist with facilitating post-accident drug testing. + Assist adjuster in investigation of claims by gathering and forwarding information needed to analyze liability and root cause of accident. + Enter claim data into various claims management systems. + Answer incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians. + Places outgoing phone calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents. + Review and verify Injury Reporting forms prior to submission to ensure that accurate information regarding the claim has been provided. Obtain additional information or clarification when needed. + Collect and submit required paperwork to TPA. + Assist with return-to-work process. + Send Acknowledgment letters and post-incident paperwork to various. + Make effective and appropriate decisions. + Interpret and effectively communicate policies and procedures, including read, understand, and apply complex materials. Use proper grammar, spelling, and punctuation in all communications. + Prepare clear and concise documentation in written and oral communications. + Comfortable with working in a team environment. + Perform clerical tasks and projects as assigned. **Qualifications:** + High School Diploma required. + Minimum one (1) year customer service experience required. + Prior insurance experience in claims and/or call center experience preferred. + Experience performing highly, independent, complex clerical work involving extensive record keeping. + Ability to operate a computer keyboard with accuracy and speed. + Experience with using multiple software and platforms. + Ability to work under stringent deadlines to include prioritizing work in a high-volume multi-task environment with numerous interruptions. + Deal effectively and professionally with adverse and difficult situations. + Establish and maintain effective partnerships both internally and externally. Connect With Us! ( Cookie Notice ( Cookie Settings Privacy Notices ( CA Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Your Privacy Choices Our People Are Everything. Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com . The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. **Job ID** _2025-12922_ **Category** _Administrative & Clerical_ **Location : Location** _US-AZ-Tempe_