Medical Back Office Assistant

Job Description

Job Description

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

Work Location: 20414 N 27th Ave Ste. 215, Phoenix, AZ 85027

The Back Office Medical Assistant plays a vital role in supporting clinical operations by assisting providers with patient care, performing clinical procedures, and maintaining accurate medical records. This position ensures smooth patient flow, adheres to compliance standards, and contributes to a positive patient experience.

What You’ll Do:

Clinical Responsibilities

• Provides high-quality customer service and adheres to quality control standards
• Coordinates patient care per physician instructions and company policies
• Escorts patients to exam rooms per company protocols
• Prepares patients for exams by taking histories and explaining procedures
• Conducts and documents patient intake
• Assists in dermatologic procedures (biopsies, excisions, phototherapy, cosmetic treatments) using sterile techniques
• Supports routine lab tests (e.g., skin scrapings, swabs)
• Apply topical treatments or dressings under provider supervision
• Captures clinical photos for documentation and comparison
• Accurately documents patient care in medical records promptly
• Send prescriptions during visits and verify accuracy with provider
• Sterilizes instruments and keeps exam rooms clean by safety standards
• Uploads and maintains pathology, AK, MOHS, and FBX logs
• Verifies pathology log details (patient info, diagnosis, site, lab routing)
• Keeps cancer logs current and accurate
• Stocks rooms, monitors supplies, and alerts managers when low
• Maintains strict patient confidentiality
• Performs additional patient care tasks to support providers

Patient Education & Support

• Asking every patient for a google review.
• Educate patients on skin care routines, including post-procedure care and sunscreen use.
• Explain treatment plans and follow-up instructions to help patients understand their care journey.
• Provide compassionate support for patients dealing with chronic skin conditions or cancer

Administrative Responsibilities

• Greetings and checks in patients, verifying personal and medical details
• Collecting all pertinent information at check in (MIPS Questionnaire)
• Updating the PA log, ensure codes are entered correctly.
• Checks prescriptions throughout the day — verify, highlight, and confirm accuracy
• Schedules appointments and manages follow-up and procedure calendars
• Handles calls, messages, Klaras, Tandem, and responds to inquiries including medication refills and general questions
• Makes timely outbound calls as needed
• Processes prior authorizations and communicates with insurance providers
• Orders and organizes medical supplies to maintain inventory levels
• Attends meetings and completes assigned trainings timely

What We’re Looking For:

Required Skills / Abilities

• Demonstrates strong clinical skills with sharp attention to detail
• Communicates effectively and builds rapport with patients and team members
• Proficient in EHR systems and Microsoft Office Suite
• Handles sensitive patient concerns with professionalism and discretion
• Prepares and administers injections (Kenalog, Lidocaine, Epinephrine)
• Assists in minor surgical procedures and wound care using sterile techniques
• Adheres to infection control and safety protocols
• Understands and comply with HIPAA regulations and patient confidentiality
• Practices universal precautions consistently
• Collects and processes lab specimens accurately
• In-depth knowledge of medical terminology and dermatologic procedures (Mohs, biopsies, excisions, radiation); skilled in-patient instruction
• Multitasks efficiently in fast-paced clinical settings

Education & Experience

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program is a plus.
• Certification (CMA, RMA, or equivalent) preferred.
• 1–2 years of clinical experience in a medical office preferred.

EQUIPMENT & SOFTWARE OPERATION

The incumbent in this position may operate any/all of the following equipment:

• Microsoft 365 apps, fax, email, phone, Klara, EMA, ModMed, iPAD, NoahFace (biometric timeclock), Tandem, CoverMyMeds, LabCorp (software for looking up labs results and ordering supplies), Quest diagnostics

What We Offer:

• Competitive salary and benefits
• Health, dental, vision, and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment

� Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to [email protected]. We can't wait to meet you!

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