Move-In Coordinator - The Park at Copper Creek

Who You Are:

You enjoy organization and management. The Move- In Coordinator acts as a point of contact for general questions and tasks regarding Lease-signing and scheduling DRS assessments for the community. The Move-In Coordinator is responsible for supporting the ED and DCR to create a seamless move-in process as well as support retention of residents.

Essential Duties and Responsibilities:

• Coordinates move-in paperwork from family and physician for the Community
• Maintains database management history along with DCR(s)
• Maintains brochures along with DCR(s)
• Schedules Assessments with DRS and Lease Signing with ED(s) with families prior to physical move-in’s
• Coordinates and conducts tours of the communities and assists residents and families with placement and move in to either community
• Provides communication to all department directors as needed to ensure smooth move-in
• Coordinates all move-ins with DH teams
• Consistent follow-up with depositors for timely physical move-in
• Supports Front desks with incoming calls and current resident needs when necessary
• Informs all appropriate personnel of in-coming move-ins and select services
• Maintains relationships with new residents and family members 90 days post move-in with regular check in’s weekly for quality control
• Discusses and reviews new move-ins with ED, DCR, DRS and Department Head team prior to arriving
• Discusses any concerns or issues with ED and Department Head team as soon as identified
• Communicates regularly and works cooperatively with administrative personnel
• Maintains guest rooms
• Maintains show rooms
• Other related duties as assigned by supervisor
• Other duties as assigned

Job Requirements:

• Must possess an upbeat, positive, flexible, and enthusiastic personality and be congenial with fellow employees, residents, and the public at large.
• Ability to manage move-in schedules and physically reside in building during times of need.
• Develops strong relationships with an active and current resident lead base that will eventually lead to potential residents moving into the communities.
• Must be an honest and dependable individual.
• Must maintain proper hygiene.
• Must be professional in dress and presentation.
• Must be willing to be active and on feet during entire work shift.
• Must be able to effectively communicate verbally and in writing in Standard English and use own judgment and initiative in daily activities.
• Must be a mature individual. Must possess the ability to multi-task in a fast-paced environment and perform a variety of tasks, often changing assignments on short notice.
• Must have strong organizational skills, as well as the ability to prioritize and meet deadlines.
• Must be detail and team work oriented.
• Must attend required in-services/ workshops to further education of skills and community requirements.
• Must be Drug free and submit to Urinary Analysis Drug screening upon hire and routinely.
• Must be able to pass a criminal background check upon hire and as required by state regulations.
• The employee shall be responsible for maintaining the integrity of Koelsch Communities.

Uniform and Appearance Requirements:

• Professional business wear abiding by the community dress code policy.

Position Equipment:

• Throughout shift, carry / wear earpiece and handheld radio and respond appropriately to calls as needed.
• This role is provided a laptop or desktop computer for work use.

Work location and Travel Requirements:

• This role is a 100% on-site required role.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, carry, push, and pull up to 50 pounds, use hands to handle or feel, and reach with hands and arms.

Special Demands:

Must possess qualities of leadership, tact, and adaptability to change.Must uphold community dress policy, possess a pleasant personality, be congenial with fellow employees and public, and must be capable of following oral and written instruction. Must display and use own good judgement and initiative in daily duties.