ServiceNow Engineer (DEX / Nexthink)
- Role: ServiceNow Engineer (DEX / Nexthink)
- Experience: 6-9 Years
- Work Location: Phoenix, AZ
- Project Duration: 12+ Months Contract
Digital Experience & Device Health Leadership
- Lead the proactive servicing program to prevent end-user issues and enhance overall colleague device experience.
- Serve as the technical SME for Nexthink and other monitoring platforms.
- Use device health data to identify patterns, automate remediation, and drive continuous performance improvements.
- Develop and maintain dashboards, remote actions, and proactive workflows.
- Embed proactive insights into ServiceNow to enable workflow automation, incident deflection, and effective problem management.
- Partner with ServiceNow teams to optimize related modules and processes.
- Define, monitor, and report on KPIs aligned to proactive servicing, device health, and service delivery outcomes.
- Analyze sentiment, telemetry, and operational data to drive recommendations and improvements.
- Enhance the utilization of Nexthink capabilities including NQL, campaigns, role-based dashboards, and integration with service workflows.
Technical Expertise
- Hands-on experience with Nexthink , including dashboards, NQL queries, campaigns, remote actions, and data modeling.
- Familiarity with DEX (Digital Employee Experience) tooling is a plus.
- Strong working knowledge of ServiceNow (Incident, Problem, Change, Knowledge, ITOM, ITAM).
- Understanding of ITIL or ITSM frameworks and process best practices.
- Ability to work with large datasets to identify trends and produce clear insights.
- Experience translating operational data into meaningful recommendations.
- BI reporting familiarity
- Functional Testing experience
- Strong troubleshooting and problem-solving ability
- Proven experience in Incident Management
Recommended Jobs
Customer Service Representative
Description Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and b…
215650 - Milling Machine Machinist 2
Chipton-Ross is seeking a Milling Machine Machinist 2 for a contract opportunity in Chandler, AZ. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE): o 6 years machining experience. o 4 or more ye…
ELL Teacher (Part-Time)
Job Description Job Description Eligibility: Open to residents of Arizona. This is a part time position (10 hours/week). About the Opportunity Serve as the teacher of record and primary …
RV Technician
Job Description Job Description RV Technician - $20 - $45/hr - Pay is negotiable and dependent on experience!!! Show Low, AZ Family owned RV service and supply center looking for additional…
Medical Receptionist- Training Provided
SUMMARY A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary admi…
Sales Engineer - SouthWest
SALES ENGINEER SUMMARY As an Amphenol Industrial Products Group (AIPG) Sales Engineer, you will be responsible for promoting the entire Amphenol Industrial product line and promoting our global manufa…
Real Estate Buyer's Sales Agent
Buyer’s Agent Opportunity Join a top-producing real estate team that offers the structure, systems, and high-quality buyer opportunities to help you grow faster and earn rewarding commissions. This is…
ServiceNow Request Process Analyst
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our …
Vineyard Manager
Job Description Job Description Company Overview: Oak Creek Vineyards and Winery is a charming and boutique family-owned estate vineyard nestled in the Verde Valley AVA. With 6 acres of meticu…
Seasonal Beauty Advisor
OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthus…