Director of Ground Operations

Job Description

Job Description

Job Summary:

Trinity Medical Solutions is a 24/7/365 organization that provides a critical transportation service to the organ donation and transplantation community. At this time, Trinity has a ground fleet greater than 50 vehicles and over 80 drivers. Trinity also works with a large number of third-party ground vendors. The role of the Director of Ground Operations will be to oversee the day-to-day functions of internal and external ground services, ensuring that the division is managed and performing efficiently and effectively.

Supervisory Responsibilities:

· Participates in the hiring and training of departmental supervisors and staff.

· Organizes and oversees the work and schedules of supervisors and staff.

· Conducts performance evaluations that are timely and constructive.

· Handles discipline and termination of employees as needed and in accordance with company policy. Oversees employee performance by giving constructive feedback, recognizing achievements, and managing discipline and terminations as needed, following company guidelines.

Duties/Responsibilities:

· Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.

· Reviews, analyzes, and evaluates business procedures to ensure optimal performance. Reviews, analyzes, and evaluates business procedures to ensure optimal performance, making recommendations for improvements based on comprehensive data review.

· Implements policies and procedures that will improve day-to-day operations.

· Ensures work environments are adequate, safe and efficient for staff.

· Oversees ground division, ensuring it is reaching goals set by company leadership.

· Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of operations to achieve financial objectives.

· Communicates and explains new directives, policies, or procedures to ground division.

· Travel to hub locations throughout the United States to meet with staff and to ensure all locations are running in an efficient and productive manner. Approximately 25% travel is required.

· Improves internal and external customer service and satisfaction through policy and procedural changes.

· Contribute to the success and performance of the team and organization by achieving key performance metrics.

· Collaborates closely with other leaders to integrate efforts among operations to produce smoother workflow and more cost-effective business processes.

· Projects a positive image of the organization to employees, customers, industry, and community.

· Through effective processes and customer service, ensures customers are receiving the highest level of service.

· Works closely with management team to respond to customer complaints and concerns.

· Performs other related duties as assigned.

Required Skills/Abilities :

· Superior managerial and diplomacy skills.

· Ability to achieve optimal outcomes from all team members.

· Thorough understanding of practices, theories, and policies involved in business and finance.

· Superior verbal and written communication and interpersonal skills.

· Proficient in Microsoft Office Suite or related software.

· Excellent organizational skills and attention to detail.

· Excellent analytical, decision-making, and problem-solving skills.

Education and Experience:

· Bachelor's degree in business administration or related field.

· Five years of related experience including first- and second-line leadership and P&L responsibilities.

Physical Requirements:

May include prolonged periods sitting at a desk, working on a computer, walking and stair usage.

Approximate 25% Travel