Case Manager - AZ YouthForce

Job Description

Job Description

JOB SUMMARY

The Case Manager provides case management services to students who are currently enrolled in the program or completed the internship program and are in the follow-up phase. Responsibilities include: to provide guidance, employment and educational support. Also, assist team with recruitment, pre-screening, onboarding and supervision of teens attending the academy and career internship placement. Responsible for sharing a case load (Alumni) of up to 25 with the Data & Outcome Manager to provide support post program for up to a year. Responsible for keeping records and notes utilizing the Kidtrax system. Assist Data & Outcome Manager with any reporting needed for meetings and grant proposals. Develops and maintains community partnerships and supports AZ Youthforce programming including events and connections with employers and/or schools. Carries a caseload of 20 to 40 students and maintains accurate records and notes for each student

JOB RESPONSBILITIES

• Assists interns with development of career/employment plan

• Collaborates with Data & Outcome Manager to provide support post internship

• Promotes program within the community (companies, CBO’s and schools)

• Manages an active case load of up to 20 interns and alumni up to 25

• Maintains appropriate case notes and documents in system and hard copy file

• Develops and maintains community partners such as schools and CBO’s

• Assists with other activities such as career fairs/job fairs

• Assists with interns’ interviews

• Maintains communication with interns and placement managers

• Provides interns with community resources as needed

• Assists with outreach and presentations as needed

EDUCATION and/or EXPERIENCE, LICENSURE and CERTIFICATION

• High school diploma or equivalency
• 1-2 years’ experience in case management
• 1 year experience working with youth ages 14-21
• Must have and maintain a valid Arizona driver’s license

KNOWLEDGE, ABILITY and SKILLS

• Ability to maintain and cultivate excellent community relationships and possess excellent communication and customer service skills
• Ability to interact effectively and communicate (in writing and orally) with a variety of members, local government entities, neighborhood groups, agencies, schools, volunteers and teens
• Must have the ability to effectively communicate with and maintain productive and effective working relationships with organization staff and management in accomplishing goals and objectives
• Ability to represent and make presentations to students, clubs, local partner agencies and employers as needed
• Proficient skills in the use of Microsoft Office software, including Outlook, Word, and Excel
• Able to react to change productively, work flexible schedule when needed and handle other essential and marginal functions as assigned
• Familiar with social media platforms
• Plan, organize, implement new ideas

WORKING CONDITIONS and DRIVING

• Travel between BGCAZ Branches, schools and community sites is required. Must meet the insurance standards of BGC.
• Work is performed in Branches, the community as well as an office setting
• Evening or weekend hours required on an as needed basis

EXPECTATION of EXCELLENCE

Boys & Girls Clubs of the Valley supports a culture of excellence in all we do and all employees are expected to reflect these values in their daily responsibilities. To be sure we meet our obligations for high performance in all areas, we organize our goals and efforts under these five Pillars of Excellence:

SERVICE

Every decision and action is driven to serve our youth and teens.

TEAMWORK

We thrive on collaboration and believe we can achieve greatness together.

ACCOUNTABILITY

We lead with integrity and own our actions, decisions and commitments.

INNOVATION

We are creative problem solvers always looking to learn and improve.

HEALTHY LIVING

We strive for energizing integration of work and home and support a healthy lifestyle to model for our Club Kids

BENEFITS & TIME OFF

• Vacation & Sick Pay. (Vacation time is uploaded at the beginning of the fiscal year* – there is no waiting period to use it!)
• Eleven (11) Paid Holidays
• Bonus paid time off 12/27/21-12/31/21 (holiday closure)
• Comprehensive Benefits Package w/ Options for Family Coverage:
  1. 100% Employer-Paid Benefits for Full-Time Employees: Basic Life Insurance and AD&D, Short-Term Disability Insurance, Long Term Disability Insurance, Basic Dental plan.
  2. Partial Employer-Paid Benefits: Several medical coverage options, HSA, prescription drug coverage, enhanced Dental Coverage, Vision Coverage, additional Life Insurance options, Teledoc plan.
• $2,000.00 Annual Tuition Reimbursement (available after 1 year of employment)
• Boys & Girls Club of the Valley Programming Fees Waived for children of employees (for summer, after-school, and school breaks)
• Paid Training
• Advancement Opportunities
• Access to Lifemart, for Employee Discounts on travel, home, auto, electronics and more
• Sports & Entertainment tickets occasionally provided at no cost when available