Arcade & Redemption Manager

Arcade & Redemption Manager

Jake's Unlimited | Mesa, Arizona

Salary: $50,000–$65,000 DOE + Performance Bonus

Bring the Arcade to Life.

Jake's Unlimited is looking for an energetic, guest-focused Arcade & Redemption Manager to lead one of the most exciting and dynamic areas of our facility.

This position is responsible for creating an outstanding arcade and redemption experience by leading daily operations, developing an exceptional team, maintaining an exciting prize store, and ensuring guests leave with memories they'll never forget.

If you're passionate about hospitality, retail merchandising, team development, and creating unforgettable guest experiences, we'd love to meet you.

What You'll Do

As the Arcade & Redemption Manager, you'll lead every aspect of our Arcade and Redemption operation by:

• Leading, coaching, and developing a guest-focused team.
• Creating an exciting, organized, and fully stocked Redemption Store that guests love to explore.
• Ensuring the arcade is clean, welcoming, and guest-ready throughout the day.
• Managing prize inventory, purchasing, merchandising, and product presentation.
• Monitoring department performance and operating within established labor and operating budgets.
• Managing scheduling, inventory, purchasing, and departmental expenses.
• Partnering with Maintenance to maximize game availability and minimize guest impact.
• Working with Technology to recommend game pricing, redemption pricing, and promotional opportunities.
• Leading guest recovery efforts with professionalism and sound judgment.
• Continuously improving the arcade and redemption experience through creativity, organization, and operational excellence.

What We're Looking For

The ideal candidate is:

• A positive, hands-on leader who enjoys coaching and developing others.
• Passionate about creating exceptional guest experiences.
• Organized, detail-oriented, and driven by results.
• Comfortable making decisions in a fast-paced environment.
• Creative, with an eye for merchandising, presentation, and retail operations.
• Financially responsible and committed to operating efficiently.
• Someone who takes pride in creating an experience guests want to return to again and again.

Qualifications

Required

• Three or more years of progressive leadership experience in retail, hospitality, entertainment, family entertainment, or another guest-focused environment.
• Experience managing scheduling, labor, purchasing, inventory, and operating expenses.
• Strong merchandising and inventory management experience.
• Experience recruiting, hiring, coaching, and developing team members.
• Excellent communication, leadership, and organizational skills.
• Availability to work evenings, weekends, and holidays.

Preferred

Experience with one or more of the following:

• Family Entertainment Centers
• Arcade Operations
• Redemption Operations
• Retail Merchandising
• Hospitality
• Entertainment Venues
• Theme Parks

Experience with Embed or similar cashless amusement systems is a plus.

What We Offer

• Competitive Salary: $50,000-$65,000 DOE
• Management Incentive Program
• Medical, dental, and vision insurance
• Paid Time Off
• Complimentary shift meals
• Five complimentary guest passes each month
• Employee discounts
• Professional development and advancement opportunities
• A collaborative leadership team that believes in coaching, accountability, and continuous improvement

Why Jake's Unlimited?

At Jake's Unlimited, the arcade is more than a room full of games—it's where excitement begins and memories are made.

Every game played, every jackpot won, and every prize redeemed becomes part of a guest's experience. As the Arcade & Redemption Manager, you'll lead the team responsible for creating that excitement while building a department guests love to visit and team members are proud to be part of.

This is an opportunity to combine leadership, merchandising, hospitality, and operations in one of the most unique management roles in Arizona's entertainment industry.

If you're ready to build great teams, create memorable guest experiences, and make a lasting impact every day, we'd love to hear from you.