Health Navigator
- Patient Education, Advocacy & Outreach
- Serve as a trusted patient advocate by identifying and addressing barriers to care and answering questions about the healthcare system.
- Support patients in understanding and adhering to care plans, using lived experience where applicable.
- Provide health education and promote health literacy through one-on-one and group sessions.
- Disseminate health materials related to primary care, substance use, behavioral health, and wellness.
- Care Coordination & Navigation
- Assist patients with appointment scheduling, referrals, and follow-up care across primary care, behavioral health, dental, and specialty services.
- Accompany patients to appointments as needed and ensure appropriate follow-up care.
- Coordinate closely with care management teams, case managers, and other providers to develop and implement comprehensive care plans.
- Provide ongoing support to patients engaged in care management, helping them set and reach health-related goals.
- Follow up on missed appointments and reengage patients into care appropriately.
- Community Resource Connection
- Connect patients to social determinants of health (SDOH) resources including housing, food, transportation, financial assistance, and wellness programs.
- Maintain current knowledge of community-based resources and foster strong relationships with local organizations and healthcare partners.
- Develop and maintain community-based collaborations to benefit patient care and coordination.
- Participate in outreach efforts at community events, and educational activities, including provider health fairs.
- Communication & Follow-Up
- Follow up on patient phone calls and coordinate timely, team-based responses.
- Ensure patients are informed, supported, and empowered throughout their care journey
- Multiple medical plans - including a no premium plan for employees and their families
- Multiple dental plans - including orthodontia
- Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
- 4 Weeks of paid time off in the first year
- Wellness program
- Pet Insurance
- Group life and disability insurance
- Employee Assistance Program for the Whole Family
- Personal and family mental and physical health access
- Professional growth & development - including scholarships, clinical supervision, and CEUs
- Tuition discounts with GCU and The University of Phoenix
- Working Advantage - Employee perks and discounts
- Gym memberships
- Car rentals
- Flights, hotels, movies and more
- Bilingual pay differential
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