Director of Clinical Operations
- Collaborates with clinical services to ensure standardized end-to-end clinical workflows
- Partner with Compliance and Finance to ensure workflows support billing and regulatory requirements
- Ensure clinicians are optimized to operate at the top of license
- Reduce variation across markets while maintaining clinical quality
- Establish scalable clinical operating standards to support national growth
- Own the care coordination operating model across all markets
- Define referral pathways, transitions of care, and coordination workflows
- Establish performance standards and KPIs (timeliness, utilization, handoffs)
- Determine partner requirements, expectations, and accountability standards
- Ensure care coordination scales consistently across customers and regions
- Oversee high-impact relationships with community partners to optimize patient care
- Directly manage the Manager, Clinical Technology & Enablement, providing strategic direction and prioritization
- Ensure all clinical technology platforms support scalable, high‑quality clinical operations across markets
- Set enterprise priorities for clinical technology enhancements based on operational impact, clinician efficiency, quality outcomes, and scalability
- Ensure clinical systems are standardized, interoperable, and repeatable across markets and service lines
- Maintain a forward-looking roadmap for clinical technology and informatics capabilities
- Partner with Clinical Services, Operations Strategy & Customer Experience to support:
- national customer onboarding readiness
- new market readiness
- new clinical programs and expansion
- Collaborate to design clinical workflows and care coordination models for new markets and customers
- Master's degree or higher in a clinical behavioral health field, public health, healthcare administration, or related discipline required.
- Licensed clinician preferred with demonstrated ability to lead beyond direct clinical care.
- Demonstrated success leading clinical operations at scale, including workflow standardization, care coordination, and multi‑site or multi‑market environments.
- Proven experience designing, implementing, and scaling clinical operating models.
- Strong track record of partnering with cross‑functional leaders (operations, technology, analytics, compliance, customer teams) to deliver measurable outcomes.
- Experience overseeing or partnering closely with clinical technology and informatics functions.
- Demonstrated ability to translate clinical workflows into scalable, technology‑enabled systems.
- Strong analytical and systems‑thinking skills, with experience using data to drive workflow optimization, operational efficiency, and quality improvement.
- Excellent communication and executive‑level relationship skills, with the ability to align diverse internal and external stakeholders around shared clinical and operational goals.
- Comfortable operating autonomously in a growth‑stage organization, balancing strategic leadership with hands‑on problem solving.
- Willingness to travel periodically to support market launches, partner alignment, and clinical operations oversight.
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