Oracle Field Service Cloud Principal Consultant

Infosys is seeking an Oracle Field Service Cloud Principal Consultant . The role is required to work with business and IT teams at a customer’s organization to lead implementation of the Field Service solution and own the implementation within schedule. An understanding of Call Center & Field Service operations along with the key operational metrics and performance indicators used to manage a Customer Service environment is a requirement.

Responsibilities

Lead the implementation of the Field Service solution, owning and ensuring schedule adherence.

Required Qualifications

• Location for this position is Columbus, OH, Raleigh, NC, Indianapolis, IN, Phoenix AZ, Richardson, TX or Hartford CT. This position may require relocation and/or travel to client/project location.
• At least 11+ years of Information Technology experience.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Candidate must have 7 years of relevant experience in implementing Oracle Field Service cloud.
• Strong technology skills in Oracle Field Service Cloud.
• Strong domain and process knowledge of Service & Field Service.
• Ability to engage with different stakeholders, understand the core functional requirements, analyze the customer service and field service processes, and deliver an Oracle Field Service cloud-based solution.
• Ability to facilitate solution design sessions that evaluate potential design options, and balance business requirements against the program scope and timelines.

Preferred Qualifications

• Experience in other Service and Field Service Technologies like Oracle EBS Field Service or Siebel Field Service is desirable.
• Candidates with Oracle Certification in Oracle Field Service Cloud will be preferred.
• Should have fluent communication skills, must have worked in Client facing roles.
• Able to work in a fast-paced environment with a diverse group of people.

Benefits

• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.

Additional Information

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.